Standalone web chat

AI chat on your website, without the rest of the platform

Cuego Chat answers questions on your site from your own knowledge base and looks up orders in your webshop. When a conversation stalls, you take it over yourself. One website, no mail or voice, cancel monthly.

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from €99 per month · One website · cancel monthly

How we count

A conversation you handle yourself costs no bundle

The bundle counts AI conversations. If a colleague takes over a conversation or handles it end to end themselves, nothing comes off your allowance. That is deliberate: the moment taking over costs money, it becomes something you postpone, and the complicated conversations are exactly the ones where a person makes the difference.

Our rate above the bundle equals the price per conversation inside it. So a busy month carries no penalty. If you go over structurally, the next tier is cheaper by itself, and that works out without anyone having to call you.

In the conversation

What happens when someone asks something

Answering

The answer comes from your knowledge base, not from a general model

You fill the knowledge base with your own texts: return terms, delivery times, warranty, sizing. The AI agent answers from those. If the answer isn't there, it doesn't invent one, it says it isn't sure and offers to bring in a person.

You notice that difference mostly at the edges. A model allowed to say anything gives a plausible-sounding answer about your return window that happens not to be your return window. That is the kind of mistake you only see when a customer holds you to it.

Looking up

Where is my order gets a real answer

Connect your webshop or order system and the agent looks up the order during the conversation. It returns the status your system holds at that moment, with the expected delivery. The number of connections is in the price and increases per tier.

Someone asking where their parcel is usually wants to know whether it arrives tomorrow and what to do otherwise. That is a question about certainty. A tracking link doesn't answer it, which is why it often produces a second message.

Taking over

You read along and step in whenever you want

All conversations come into Cuego. You see them live, you can read along while the AI answers and you take the conversation over with one click. The customer then sees a colleague has joined.

You can also set the agent to observe only in the first weeks. It then suggests answers you send or adjust, and you see exactly how often you would have corrected it before letting it answer on its own.

Setting up

You set the styling, tone and topics yourself

The widget picks up your colours, your logo and your corner radius, so it doesn't sit on your site as a foreign element. You set the tone on several axes: formal or casual, brief or detailed, and whether emoji are allowed.

You also fix what the agent doesn't discuss. Topics like legal commitments, medical claims or price agreements go on a list it won't touch, and it refers to a person instead.

What's not included

Cuego Chat is one channel on one website

This is the whole product. What's listed below belongs to the platform and is deliberately not in Chat.

What you get

  • Chat widget in your own branding
  • AI agent answering from your knowledge base
  • You manage the knowledge base and answers yourself
  • Read along, reply and take over from the AI yourself
  • Conversations you handle yourself use no bundle
  • Review your conversation history
  • Unlimited users

For this you need the platform

  • No mail, social or voice

    Chat handles the web chat. If mail or WhatsApp also comes in, that stays in your current inbox.

  • No CRM or customer profiles

    The agent sees the order it looks up, but doesn't build a customer file with earlier conversations and contact moments.

  • No tasks, calendar or workflows

    A conversation doesn't become a task for a colleague and doesn't start a return process. You handle it in the conversation itself.

  • One website

    The widget sits on one domain. If you have several webshops or countries with their own site, the platform is the better route.

What it costs

Three bundles, sized to your chat traffic. The bigger the bundle, the lower the price per conversation. The full breakdown with every amount is on the pricing page.

See all bundles

Moving up

When the platform becomes the better conversation

Three moments where Chat stops being the cheapest or the logical choice. Your knowledge base and AI agent come along when you move, so you don't start setting up again.

You pass a thousand conversations a month

That is where the Chat ladder stops. The price then approaches the platform's entry plan, which includes every channel plus unlimited connections.

The same question also arrives by mail

As soon as you answer one question in two systems, you start duplicating work and letting things drift apart. One inbox for every channel is then the point, not the price.

A conversation needs a follow-up

Registering a return, booking an appointment or handing a task to a colleague runs through workflows, tasks and calendar. Those live in the platform.

FAQ

Frequently asked questions

A conversation in which the AI agent gives at least one answer, no matter how many messages follow. A conversation a colleague handles entirely themselves doesn't count. Above your bundle you pay the same rate per extra conversation as inside it.

Your Cue to Go.

Everything around your customer. Together.

The Customer Contact Platform where conversations, customer data, knowledge, workflows, people and AI come together. Book a 30-minute demo and see it against your own situation.

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30-minute demo · then we set it up together

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