Who it is for

Customer service solutions for every team and industry

The two-person webshop, the account manager with two hundred relationships, the company with five locations. Pick your situation and see how Cuego goes from signal to next step.

Request a demo Where teams start

Cuego AI agent

Understand the questionWhat is this about and what does the customer really want to know.
Gather contextOrder, customer data and earlier conversations from your own systems.
Prepare the answerAn answer that holds up, with the follow-up action included.
Get it doneReturn filed, ticket updated, queued for your approval.

app.cuego.io

The platform is the same for everyone: everything around your customer comes together. What differs is where you start. Below are the situations teams step in with, by task, by role and by industry.

Where teams usually start

AI teammate

Not a chatbot that points to a form. Cuego answers from your knowledge and tone of voice and carries out the action behind it. You decide per topic what may happen independently.

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AI agents

Build your own agents, trained on your knowledge and rules. They hold conversations, look up customer data, trigger workflows and bring in your team where it matters.

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Automation & workflows

From automatic replies to complete workflows that actually take action. Your team keeps control while the recurring work runs on its own.

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Shared inbox

Every customer email gets an owner, a status, and an answer. No double work, nothing left lying around.

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Email & mailbox

Connect your existing mailboxes. Cuego reads along, understands every question and prepares or sends the reply, with your team as the final check.

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Telephony

Telephony doesn't belong in a separate system. With Cuego you call, answer and resolve in one place, while AI listens along, summarizes and handles the follow-up.

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Knowledge base & AI

Cuego builds a central knowledge base from everything you already have, and lets Cuego answer from it with source references. What's missing surfaces automatically.

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CRM & customer view

A 360° profile with the full conversation history, organisations, contacts, deals and a complete timeline. No more scattered screens: AI and people see the same thing.

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Tasks & follow-up

Tasks are created automatically from every conversation, ticket and call. Follow-up no longer depends on who remembers.

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Calendar & appointments

Schedule appointments straight from chat, email or phone, a public booking page where customers pick a slot themselves, and automatic reminders and follow-up tasks, all linked to the customer profile.

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Logistics & Delivery

Cuego pulls in the live delivery status, gives the customer an instant answer and proactively warns them when something is delayed. No queue, no tickets that only register the question.

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B2B customer service

With business customers context is everything: the account, the agreements, the history and the SLA. Cuego brings all of that to every conversation and acts on what was actually agreed.

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By software category

Customer service software

Most packages register questions and distribute them. Cuego brings in the customer data, the knowledge and the actions, so a question doesn't just sit neatly in a queue but actually gets handled.

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Customer contact software

Customer service is about answering questions. Customer contact is about every moment around a customer: the question, the order, the appointment, the follow-up. Cuego brings those moments together with the people and systems that belong with them.

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Helpdesk software

Most helpdesk packages assume roles, groups and an administrator maintaining it all. Cuego works out of the box, with the customer data and knowledge included from the start.

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Ticket system

Every ticket system gives a question a number, an owner and a status. The difference sits in what happens between creating and closing: which data comes with it and how much you still type yourself.

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Omnichannel customer service

Offering more channels isn't the same as being reachable. The difference is whether the colleague picking up the phone can see Monday's email.

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Live chat software

Most chat widgets open a conversation and put a bot with fixed choices in front of it. Cuego understands the question, looks up the order and answers, handing over to your team the moment that's better.

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Knowledge base software

Most knowledge bases get filled once and forgotten. What helps is a source used during the work, which shows you which questions still have no article.

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For webshops

E-commerce

Cuego looks up the order, sees where the parcel is and gives your customer an answer right away. Service that scales with your webshop and absorbs peak loads with ease.

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Customer service for Shopify

You sell through Shopify, so your questions are about orders, shipping and returns. Cuego reads those orders live from your store and handles the question, instead of sending your team to go looking.

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Customer service for Magento

Magento usually runs at companies with many SKUs, several customer groups and sometimes B2B pricing. That makes the customer questions more specific, and the lookup work bigger.

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Multiple webshops, one inbox

Three brands, three email addresses, three logins. Cuego brings the conversations together without the customer noticing one team sits behind them.

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AI customer service for webshops

An AI that only knows your FAQ can't answer a single question about an order. And at a webshop nearly every question is about an order.

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Webshop & OMS connection

Cuego connects to your order management system and webshop, looks up the order and gives the customer an answer right away. Shopify webshops included.

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Marketplaces

Questions from marketplaces like Bol.com and Amazon arrive with tight response deadlines. Cuego understands the question, looks up the order and shipping status, and handles it on its own.

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By industry

Customer service for webshops

Every webshop gets the same questions: where's my parcel, is my order correct, how do I return. Cuego reads your shop and shipping data, answers those questions instantly and brings in your team only where needed.

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Customer service for wholesale

In wholesale it's not about single orders, but about accounts, pricing agreements and lead times. Cuego recognizes which buyer is calling or emailing, knows the agreements and handles questions with that context.

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Customer service for installation companies

Calling for an appointment, questions about a quote, reporting a fault: an installation company runs on planning and follow-up. Cuego handles the phone and email, schedules appointments and makes sure nothing slips.

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Customer contact for restaurants

The phone rings exactly when the restaurant is full. Cuego takes reservations, answers questions about opening hours, menu and groups, and keeps your bookings in one place. Your team stays with the guests.

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Customer service for travel

Travelers ask questions at the oddest moments and want an answer right away: about a booking, a change or a delay. Cuego is there 24/7, knows the booking and brings calm with a concrete answer.

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By role

For business owners

As an owner you want to know customers are being helped well, without emptying the inbox yourself every evening. Cuego gives you one overview, lets AI handle the repeat questions and makes sure nothing slips.

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For support teams

Your team is good at helping, not at searching, pasting and retyping. Cuego serves up every question with full context, lets AI do the prep work and prevents two colleagues answering the same customer.

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For e-commerce managers

More orders means more questions, but not necessarily more people. Cuego connects your store, answers order questions with real data and protects margins by handling returns and exceptions by your rules.

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For marketers

You bring in visitors and build reputation; support decides what they tell others. Cuego captures leads from your website chat, keeps reviews in one place and shows which questions customers really ask.

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By task

Automate returns

Return questions are predictable but time-consuming: can this be returned, how do I do it, where's my money. Cuego checks the order, explains your policy and guides the customer, while you set the rules.

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Where is my order

The most asked question in e-commerce, and the dullest to answer. Cuego finds the order, reads the track & trace and gives the customer a current update right away, day and night.

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Automate shipping questions

When does it arrive, can it be faster, can the address still be changed: shipping questions seem simple but require constant lookups. Cuego answers them with current shipping and order data.

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Follow up on leads

Inquiries come in through your website, email and phone, but follow-up gets lost in the daily rush. Cuego catches every lead, automatically assigns a task and an owner, and guards the follow-up until a meeting is booked.

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Differences explained

AI customer service vs chatbot

A chatbot knows a few fixed answers and forwards the rest. AI customer service understands the question, consults your systems and actually resolves it. Here's the difference, and why it matters.

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Helpdesk vs shared inbox

A shared inbox bundles email, a helpdesk adds tickets and structure. But what you really want is questions getting resolved. Here's the difference, and how Cuego combines the best of both with AI.

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AI teammate vs live chat widget

A live chat widget like LiveChat or Watermelon opens a conversation channel, but answering stays up to your team. Here's the difference with Cuego, which actually understands and handles the question.

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Not seeing your situation?

Then the answer is almost always the same: together we look at which moment around your customer is currently left sitting, and which knowledge, connections and workflows will pick it up. That is exactly what a 30-minute demo shows.

See also

Keep exploring

Everything in Cuego connects. Discover the modules, solutions and integrations that belong with this.

Modules

Mail

Mail, chat and phone as one ticket

Chat

Cuego handles the conversation on your site

Cuego AI

From question to executed action

Integrations

SShopifyWebshops & OMS

GGmailEmail & Calendar

WWooCommerceWebshops & OMS

OOutlookEmail & Calendar

BBol.comWebshops & OMS

MMagentoWebshops & OMS

All integrations

Your Cue to Go.

Everything around your customer. Together.

The Customer Contact Platform where conversations, customer data, knowledge, workflows, people and AI come together. Book a 30-minute demo and see it against your own situation.

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