Pricing
Cuego customer service software pricing
The whole Customer Contact Platform starts at €499 per month: all channels, AI, CRM, knowledge, tasks, calendar, analytics and every integration, with unlimited users. If you only want chat on your website, switch to Cuego Chat below, from €99 per month.
The complete platform
Every channel in one workspace
From €499 per month billed annually. This contains the whole platform: mail, chat, social, voice, AI, CRM, tasks, calendar, analytics and every integration, with unlimited users.
Starter
For those starting out: a webshop, a small team or a one-person business with a lot of questions.
billed annually
Customer questions you handle
up to 5,000 customer questions per year
3,000 call minutes per year
Above that €1.20 per customer question
- The full platform, nothing switched off
- Unlimited users
- All channels: mail, chat, social
- AI agent + knowledge base
- Tasks, calendar, CRM and analytics
- All integrations included
Growth
For growing businesses that put Cuego AI and automation to full use.
billed annually
Customer questions you handle
up to 12,500 customer questions per year
12,000 call minutes per year
Above that €0.95 per customer question
- The full platform, nothing switched off
- Unlimited users
- All channels: mail, chat, social
- AI agent + knowledge base
- Tasks, calendar, CRM and analytics
- All integrations included
- Workflows and automation
- Priority support
Scale
For organisations with multiple brands, locations or departments all working in it.
billed annually
Customer questions you handle
up to 25,000 customer questions per year
24,000 call minutes per year
Above that €0.85 per customer question
- The full platform, nothing switched off
- Unlimited users
- All channels: mail, chat, social
- AI agent + knowledge base
- Tasks, calendar, CRM and analytics
- All integrations included
- Workflows and automation
- Dedicated support
Pro
For those solving customer questions at scale, with the highest volumes and specific needs.
billed annually
Customer questions you handle
up to 45,000 customer questions per year
36,000 call minutes per year
Above that €0.75 per customer question
- The full platform, nothing switched off
- Unlimited users
- All channels: mail, chat, social
- AI agent + knowledge base
- Tasks, calendar, CRM and analytics
- All integrations included
- Workflows and automation
- Dedicated support + SLA
Handling more than 45,000 customer questions a year?
For the very largest teams, with SSO, audit logs, custom voice rates, SLA and a tailored implementation.
Included in every platform plan
Everything in, everything works together
Every module is in every platform plan: mail, chat, social, voice, AI, CRM, tasks, calendar, analytics and integrations. Nothing hidden behind a higher tier.
EU data hosting, GDPR-compliant
Your data stays in the EU, with a data processing agreement and clear subprocessors. Privacy isn't an afterthought.
Unlimited users
Add your whole team without the price changing. Your plan grows with what you solve, not with how many people are watching.
Voice is included, generously
Every plan includes a generous number of call minutes. Call more and it simply scales along, transparent on your invoice.
Integrations
Every integration is included, at no extra cost
Connect your webshop, order management, email, reviews, accounting and delivery partners. In every platform plan, no add-ons. That way the right information is there for every customer question.
Shopify
WooCommerce
Gmail
Outlook
WhatsApp
Slack
HubSpot
ZapierWhy we price this way
One platform doesn't split into modules
Cuego works because everything around your customer comes together. A conversation is stronger with the customer context attached, AI is better with your knowledge behind it, a workflow is smarter when systems understand each other. The moment you put those parts behind separate packages, you break exactly what makes the platform valuable.
That's why the platform plans contain everything and you pay for volume: the number of customer questions you handle per year. Unlimited users, because customer contact is not a department. And the better you set Cuego up, the more of that volume runs automatically.
FAQ
Frequently asked questions
The chat widget on one website, in your own branding, with an AI agent behind it answering from the knowledge base you fill yourself. You manage the knowledge base, the answers and the chat settings in your own environment. You read conversations along, reply yourself and review the history. Users are unlimited. You pick a bundle of 3,000, 6,000, 12,000 AI conversations per year. Mail, social, voice, the CRM and the other modules are not part of it.
Your Cue to Go.
Everything around your customer. Together.
The Customer Contact Platform where conversations, customer data, knowledge, workflows, people and AI come together. Book a 30-minute demo and see it against your own situation.
30-minute demo · then we set it up together
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