Legal
The agreements that apply when you work with Cuego: what we deliver, what you pay for it, who owns the data and how you cancel. No fine print hidden in appendices.
Last updated: February 2026
01
In these terms: Cuego: Cuego, registered at 't Hagelkruis 39, 6026 BB Maarheeze, the Netherlands, listed with the Dutch Chamber of Commerce (KVK) under number 87023202, VAT ID NL864180044B01, provider of this platform. Customer: the natural or legal person who enters into an agreement with Cuego. Services: the SaaS solutions offered by Cuego, including but not limited to AI chatbot, CRM, ticketing and communication tools.
02
These terms and conditions apply to all offers, quotes and agreements between Cuego and the Customer. By using our Services you agree to these terms.
03
Cuego provides a cloud-based platform for customer management. We aim for 99.9% availability per year, excluding planned maintenance. We reserve the right to modify or expand the Services, provided this does not negatively affect core functionality.
04
Subscriptions are entered into for the chosen period (monthly or annually). Invoicing is done in advance. In the event of late payment we reserve the right to suspend access to the Services after a reminder period of 14 days.
New customers start with a 30-day trial period. This trial period begins at go-live, meaning the first moment the Services are actually active on the Customer's own website, or the moment Cuego starts the trial period. Cancelling within the trial period is free of charge. After the trial period ends, the regular monthly invoicing described above applies.
05
All intellectual property rights in the Services rest with Cuego. The Customer obtains a non-exclusive, non-transferable right of use for the duration of the agreement. Data entered by the Customer remains the property of the Customer.
06
Cuego's liability is limited to direct damages and shall never exceed the amount paid by the Customer to Cuego in the 12 months prior to the event causing the damage. Cuego is not liable for indirect damages, consequential damages or lost profits.
07
Monthly subscriptions can be cancelled at any time with effect from the next billing period. Annual subscriptions can be cancelled with a notice period of 30 days before the end of the contract period.
08
These terms are governed by Dutch law. Disputes will be submitted to the competent court in the district where Cuego is established.
For questions about these terms you can contact us at info@cuego.io.
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