Free scan
Which customer questions does your website leave unanswered?
Discover which answers are clear, which information we cannot find and where your website contradicts itself. With sources you can check and practical improvements.
- We examine your public website
- We assess customer questions relevant to your business
- You get answers with sources and practical improvements
Examples of what we look for
- How long does delivery take?
- What does shipping cost and when is it free?
- How do I return something and who pays for it?
- How do I reach someone and when are you available?
We only read your public website, just like any visitor can. No account, no installation.
What we can already answer
of the 22 questions we asked are already answered
Answerability64
Self-service52
Answer consistency71
Customer contact score58
This question reaches your team today8
What does shipping cost and from what amount is it free?
Shipping costs 4.95 euro and is free from 50 euro.
/klantenservice/verzending
How long do I have to send something back?
You can return within 30 days. The customer service page says 14 days.
/retourneren
Where is my parcel?
You track your parcel with the tracking code from the shipping email.
/track-en-trace
Can I still change my order after paying?
There is no answer to this anywhere. Anyone who wants to know will email or call.
This question reaches your team today
This is an example, not an existing website. Your own report uses the questions and pages of your site.
What we look at
These are the kind of questions we ask your site
Not a checklist with ticks, but real customer questions. We read your site and check whether the answer is there. The questions we ask match what you sell.
How long does delivery take?
What does shipping cost and when is it free?
How do I return something and who pays for it?
Where is my parcel?
Can I still change or cancel my order?
How do I reach someone and when are you available?
What you get back
A list you can act on tomorrow
No report card. A grade does not tell you which page to fix on Monday.
The answer a customer finds today
For every question, the answer as it stands on your site today, with the page it sits on. Often it turns out the answer is there, just three clicks away from where anyone looks.
The questions without an answer
The questions your site gives no answer to. That is the work arriving today as email, chat or a phone call.
Every place customers reach you
Form, chat, phone, social. Every entry point you have open needs to land with someone who follows it up.
Example of a report
What we can already answer
What does shipping cost and from what amount is it free?
Shipping costs 4.95 euro and is free from 50 euro.
/klantenservice/verzending
How long do I have to send something back?
You can return within 30 days. The customer service page says 14 days.
/retourneren
Can I still change my order after paying?
There is no answer to this anywhere. Anyone who wants to know will email or call.
This question reaches your team today
This is an example, not an existing website. Your own report uses the questions and pages of your site.
What the scan cannot do
We read what is there, and we say what we miss
We only see what is in your site's HTML. If your chat loads after login, or your shipping details arrive via JavaScript, the scan misses them. We say so. You get no score you cannot check, but a list with the source alongside it, so you can see for yourself whether it holds.
FAQ
Frequently asked questions
No. No account, no installation, no trial that quietly keeps running. You enter a web address and see the outcome.
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