AI in Cuego

AI for customer service, powered by real customer context

With us AI is part of the Customer Contact Platform, not a separate product. Cuego uses your knowledge, earlier conversations, customer data, products and orders to understand a question. After that, you decide how far Cuego may go.

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First help, then act

Context first. Permissions after.

AI without context is mostly just searching very fast. Good AI comes not just from a good model, but from good knowledge, integrations, processes and clear boundaries. That's why Cuego works on the same knowledge and customer data as your team, and what it may do on its own grows with what you're ready to trust it with.

Understands the question

The AI reads what comes in, in plain language, recognizes the customer and links the full history, before any answer is given.

Consults your systems

For a delivery date, return window or stock level the AI looks in your webshop, OMS, ERP or CRM. The answer comes from the source, not a guess.

And when a person is needed?

Then the conversation carries on with your team, with the context attached. Approve with one click, refine, or take over entirely. You decide where the line sits.

AI per channel

How the AI works in each channel

The same knowledge and customer context, shaped to fit each channel. Click through to the module for the full story.

Email & tickets

The AI reads the question, classifies it, summarizes long threads, translates where needed and prepares a draft reply that matches your systems. Your team approves or takes over.

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Workflows & tasks

In a visual workflow the AI understands the question, queries your systems and performs real actions. Sensitive actions wait for approval and every run is recorded in the history.

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Human in the loop

You decide how far you go

Start with suggested answers your team approves. Then let simple questions be handled independently. After that, give Cuego permission to carry out actions, start workflows or use data in connected systems.

The bigger the impact, the more care: looking up a status is not the same as refunding money. So you set per topic what may happen unattended, and the execution history tells you exactly what happened and why.

Approve with one clickTake over in one clickBoundaries per situationFull execution history

Grounded and safe

Answers on real data, processed within the EU

With a cited source

The AI answers from your knowledge base and shows which article the answer is based on. No invented answers without provenance.

On real data

For every answer or proposal the AI consults your systems. A delivery date or stock level comes from the source, so the draft is usable right away.

Data within the EU

All data is stored and processed within the EU, in line with the GDPR.

Discover the modules

The same context in every module

Each channel is its own module with the same AI reasoning underneath. Explore them on their own or see how they work as one service process.

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Your Cue to Go.

Everything around your customer. Together.

The Customer Contact Platform where conversations, customer data, knowledge, workflows, people and AI come together. Book a 30-minute demo and see it against your own situation.

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30-minute demo · then we set it up together

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