Product

Customer Contact Platform for all your customer conversations

One Customer Contact Platform: chat, mail, voice, knowledge, workflows and customer data work together around the same customer. From the moment something happens to the action that follows.

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Cuego AI agent

Understand the questionWhat is this about and what does the customer really want to know.
Gather contextOrder, customer data and earlier conversations from your own systems.
Prepare the answerAn answer that holds up, with the follow-up action included.
Get it doneReturn filed, ticket updated, queued for your approval.

app.cuego.io

What comes together

From what happens to what is needed

The modules are not separate products. They sit in the order you actually use them: the conversation arrives, the context comes with it, action follows, and you see back what happened.

The conversation

This is where what happens around your customer arrives: an email, a chat, a call or a video meeting. Always in the same environment.

Mail

Mail, chat, WhatsApp and phone come together in the same inbox. Every conversation becomes a ticket with an owner, a status and a response time. Your customer data and orders come with it automatically.

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Chat

Cuego helps right away where it can: it recognises who is typing, pulls up the right order details and takes action, in your tone of voice. When it gets complex, Cuego brings in a colleague.

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Voice

When a customer calls, their story is already there. You see who is calling and what was agreed earlier before you pick up, and the call is transcribed and summarised live.

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Meet

Schedule or start a call without losing the customer context. Share a link, let Cuego take notes and line up a task, report or follow-up on the spot.

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The context with it

Who is this customer, what happened before, what did they order and what is true according to your knowledge? That information comes to the conversation.

Commerce

Connect your webshop, order management, ERP or CRM and Cuego uses live order information during the conversation. The answer comes from the source, not a guess.

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CRM

Conversations, data, orders and earlier contact moments come together around the customer. Cuego sees exactly what your team sees.

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Knowledge

Cuego uses the same knowledge in conversations, email and other channels, with the source attached. When something is missing, you see exactly which gap to fill.

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Help

Publish your knowledge as a searchable help center on your own domain. The same source that feeds your AI now also helps customers help themselves, so the easy questions never even reach your inbox.

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The action that follows

An answer isn't always the end. Something gets carried out, a task gets an owner, an appointment lands in the calendar or a process runs on its own.

Cuego AI

Decide yourself what Cuego checks, carries out or hands over. Build it visually with triggers, conditions and actions, and set per step how far Cuego may go.

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Tasks

Turn a customer question straight into work for yourself, your team or Cuego. With a deadline, owner and context attached, so a promise actually gets kept.

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Agenda

A shared calendar tied to your customer contact. Book a call or visit mid-conversation, with automatic confirmation and reminder, all linked to the customer.

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What you see back

What came in, what did Cuego handle itself, where did it get stuck and what do customers think? That's what you use to set up the next part better.

Analytics

Discover which questions keep returning, where work is left sitting and what Cuego can take over next time. You steer on resolved questions, not on a full queue.

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Reviews

Bring reviews together, respond to them and pick up unhappy customers. Cuego proposes a fitting reply; you decide what goes out.

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And this is what we're building

Set apart honestly: we're rolling these modules out soon.

Campaigns

Coming soon

Send campaigns and flows from the same customer data your service uses. Segment on orders, behaviour and history, so every email fits whoever receives it.

Preview module

Booking

Coming soon

A booking page where customers reserve a table, time slot or service themselves. All linked to your customer contact, with automatic confirmation and reminder.

Preview module

Roster

Coming soon

Plan your team based on real contact volume. See when the busy hits, who's available and where you risk being understaffed, in the same place as your customer contact.

Preview module

What a day looks like

A question about an order comes in, Cuego pulls up the order status and prepares the answer. You read it over and press send.

What you decide: per topic, whether Cuego only prepares or answers on its own.

Draft

AI prepares, you approve

Solo

or Cuego handles the topic itself

Always

traceable what happened

FAQ

Frequently asked questions

No. Many teams start with tickets and the chat widget and enable voice, workflows and CRM later. Everything is in the platform: you activate what you need.

Keep exploring

Everything in Cuego connects. Discover the modules, solutions and integrations that belong with this.

Solutions

AI teammate

Not a chatbot that points to a form. Cuego answers from your knowledge and tone of voice and carries out the action behind it. You decide per topic what may happen independently.

Automation & workflows

From automatic replies to complete workflows that actually take action. Your team keeps control while the recurring work runs on its own.

E-commerce

Cuego looks up the order, sees where the parcel is and gives your customer an answer right away. Service that scales with your webshop and absorbs peak loads with ease.

Integrations

SShopifyWebshops & OMS

GGmailEmail & Calendar

WWooCommerceWebshops & OMS

OOutlookEmail & Calendar

BBol.comWebshops & OMS

MMagentoWebshops & OMS

All integrations

Your Cue to Go.

Everything around your customer. Together.

The Customer Contact Platform where conversations, customer data, knowledge, workflows, people and AI come together. Book a 30-minute demo and see it against your own situation.

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30-minute demo · then we set it up together

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