One workbench for mail, chat and phone.
Customer Contact Platform. Your customer explains it only once.
The Customer Contact Platform where everything around your customer comes together. Mail, chat, phone, CRM, knowledge and tasks in the same place, so your team and AI work from the same context and action can follow straight away.
Cuego AI agent
- Understand the questionWhat is this about and what does the customer really want to know.
- Gather contextOrder, customer data and earlier conversations from your own systems.
- Prepare the answerAn answer that holds up, with the follow-up action included.
- Get it doneReturn filed, ticket updated, queued for your approval.
Works with the systems you already use
All integrations
01 / 04
Every channel lands in the same inbox
A customer emails, chats or calls. Cuego ties those conversations to one customer, with one history.
Hi, I placed an order yesterday. Could you check when it will be delivered?
Hi, I placed an order yesterday. Could you check when it will be delivered?
02 / 04
The customer details sit next to the conversation
Cuego recognises the customer and pulls in the order and shipping status. That link sits on the customer.
Hi, I placed an order yesterday. Could you check when it will be delivered?
Hi, I placed an order yesterday. Could you check when it will be delivered?
03 / 04
The answer is ready before you type it
Cuego links the question to the right information and drafts a reply, with its source below.
Hi, I placed an order yesterday. Could you check when it will be delivered?
Hi, I placed an order yesterday. Could you check when it will be delivered?
- Intent
- Check delivery status
- Information needed
- Order #10482
- Status
- Shipment scheduled for tomorrow
- Possible action
- Inform customer
Hi Sophie, I checked your order. Your parcel is scheduled for delivery tomorrow between 2 and 4 pm. You'll get a message tonight with the exact time slot.
04 / 04
From the conversation you start the action itself
Sophie wants a different delivery slot. Do it here: change it, create a task or start a return.
Hi, I placed an order yesterday. Could you check when it will be delivered?
Hi, I placed an order yesterday. Could you check when it will be delivered?
- Intent
- Check delivery status
- Information needed
- Order #10482
- Status
- Shipment scheduled for tomorrow
- Possible action
- Inform customer
Hi Sophie, I checked your order. Your parcel is scheduled for delivery tomorrow between 2 and 4 pm. You'll get a message tonight with the exact time slot.
Then I won't be home. Could you change the delivery time?
Pick a channel and watch what happens
The same question, via the channel the customer picks. Five steps, each time with the context that channel brings.
Good afternoon, I placed an order yesterday. Could you check when it will be delivered?
- Customer recognisedBy sender · Sophie Jansen · customer since 2024 · 3 earlier conversations
- Linked to the right threadTicket #00482 · a reply to an earlier email, not a new ticket
- Systems consultedShopify: order #10482 · carrier: parcel collected
- Draft preparedIn your brand's house style · Iris only has to send it
- Action createdTask: change delivery slot · assigned to Iris
What we commit to
24/7
reachable, at night and at weekends too
within
1 dag
to go live, without an implementation project or consultant
EU
data stays inside the EU, processing agreement included
∞
colleagues: your plan counts questions, not seats
How much Cuego handles on its own differs per company: it depends on your mix of questions and on what you let Cuego do. You decide that per topic, and you can see per conversation what happened.
Every conversation runs on the same context
Whether a customer calls, emails or chats. Whether a colleague picks up the conversation or Cuego does. The same customer information, the same history, the same processes. A colleague sees that context on screen; the AI receives it as the source for its answer. That is why a conversation can move from the AI to a colleague halfway through without the customer having to repeat anything.
These are the screens your team works in
Everything below is the same workspace. A call that becomes a task, a chat that starts a return, an email that pulls in the order: nothing to copy across, nothing to open on the side.
Your day at a glance: what is waiting and what is happening
Attention
No three tabs open to work out who is calling. Your team reads the question and can get straight to the answer.
Connection
Next to the conversation sits who is calling, what they ordered and what was agreed last week. From your webshop, ERP and CRM, pulled in at that moment.
Action
From the conversation the return goes out, the task lands on someone's name and the appointment is moved. Without anyone opening another screen.
FAQ
Frequently asked questions
Cuego is the Customer Contact Platform where everything around your customer comes together. Mail, chat, voice, tickets, CRM, knowledge, tasks, appointments, workflows, analytics and AI sit in the same environment, and integrations pull in information from your webshop, ERP or payment provider the moment it is needed. So your team and AI work from the same customer context.
See it against your own situation
In a 30-minute demo we connect your own mailbox and website, so you see Cuego answer your real questions. After that you can usually go live within a day.