Cuego Chat
Answer questions on your website using your own knowledge. Follow along and take over when a customer needs you. Standalone with Cuego Chat, or connected to customer data and workflows in the platform.
Cuego AI agent
A visitor has a question about your product, delivery or returns. Cuego answers from your knowledge base. When the customer needs a colleague, your team reads the conversation and takes over.
Start with Cuego Chat on one website, managed through chat.cuego.io. Or use chat within the Customer Contact Platform, alongside email, voice, customer data and workflows. Here you can explore both sides: the conversation on your site and the work behind it.
From visitor to team
Sophie has a question about returns. Follow what she sees and how Iris takes over the conversation.
The question arrives in your chat inbox.
Interactive example with fictitious data
On your website
Your web shop
Happy to help
You're chatting with an AI assistant
Powered by Cuego
In your team’s workspace
Sophie Jansen
AI Assistant0:00:06·1 message
Take over the chat to send messages
01·Conversations
In the chat inbox you can follow the AI, find earlier conversations and see what is waiting for a colleague. Folders, labels and assignments keep your team organised, even when several conversations are happening at once.
01/07·Conversations
In the chat inbox you can follow the AI, find earlier conversations and see what is waiting for a colleague. Folders, labels and assignments keep your team organised, even when several conversations are happening at once.
02/07·Knowledge
Add your website, documents and frequently asked questions. Your agent answers using your company’s information. You can see which sources have been processed and add missing knowledge.
03/07·Tone and boundaries
Set how formal, detailed and personal the agent’s answers should be. Define what it may discuss and when a colleague should take over. Those agreements give your team and the AI the same direction.
04/07·On your website
Adjust the appearance and greeting and see the widget in the preview. Your visitor asks their question on your own site; your team continues in the chat workspace.
05/07·Testing
Test common questions, follow-up questions and a request for a colleague. Review the answer, add to your knowledge and test again. You decide whether the agent is ready for your visitors.
06/07·Installation
Copy the widget code to your website and check the conversation as a visitor. The portal shows when the widget last loaded on your site, so you can verify the installation before your customers use it.
07/07·Keep improving
The dashboard brings together conversations, feedback, bundle usage and unanswered questions. Add the missing knowledge and try the question again. Figures in these screens are sample data.
The chat on this website uses our own knowledge about Cuego. Ask how taking over works or what you need to get started.
Choose what fits your team
chat.cuego.io
From €99 a month
Your own workspace at chat.cuego.io, for one website. Cancel monthly.
Your bundle counts AI conversations. Conversations you handle yourself or take over use no bundle.
Customer Contact Platform
The same chat, connected to the work around your customer.
Available information and actions depend on your integrations, configuration and subscription.
FAQ
No. Cuego handles the repeatable questions and standard actions itself, so your team has time for the conversations that truly need attention. When in doubt or at the customer's request, a colleague takes over, with full context ready. Your team stays in control: sensitive actions always pass a human for approval.
See also
Everything in Cuego connects. Discover the modules, solutions and integrations that belong with this.
Your Cue to Go.
The Customer Contact Platform where conversations, customer data, knowledge, workflows, people and AI come together. Book a 30-minute demo and see it against your own situation.
30-minute demo · then we set it up together
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