Cuego Agenda
A shared calendar tied to your customer contact. Book a call or visit mid-conversation, with automatic confirmation and reminder, all linked to the customer.
Cuego AI agent
Scheduling an appointment often means three tools at once: the conversation in one, the calendar in another, and the email invite in a third. Context gets lost on the way, and half the no-shows happen because nobody sent a reminder in time.
In Cuego the calendar sits inside your customer contact. While you're talking to a customer, you pick a free slot, book the appointment and the invite goes out, all without switching screens. The customer automatically gets a confirmation and a reminder the day before, and the appointment hangs on the customer profile so everyone knows what's going on.
01·Scheduling
When an appointment comes out of a mail or chat, you create it without leaving the conversation. The customer and the subject are already there, so you don't retype them.
01/04·Scheduling
When an appointment comes out of a mail or chat, you create it without leaving the conversation. The customer and the subject are already there, so you don't retype them.
You can also let the customer pick from your free moments, so the back and forth about dates disappears. That usually saves three emails, and those three emails are also three chances for someone to stop replying.
02/04·Writing through
Cuego writes the appointment through to the calendar you already use, Google or Microsoft 365. So your colleagues simply see it in Outlook, even if they don't work in Cuego themselves.
If that write-through fails, for instance because a connection is briefly down, it's retried. An appointment that only exists in Cuego and not in the calendar someone actually relies on is worse than no appointment.
If you have no calendar connected, a real invitation goes out that can be accepted in any calendar program. If someone replies to it, that reply is read and their status appears on the appointment.
03/04·Scheduling for others
You can set who may view which calendar or schedule in it. The appointment keeps a record of on whose behalf it was created.
Without that record you later can't tell whether a manager moved their own appointment or someone else did it for them, and that is exactly the question that comes up when someone doesn't show.
04/04·Around it
The customer gets a confirmation and a reminder beforehand. Afterwards you record what was discussed and which action follows, and that stays with the customer.
A no-show costs more than the empty hour: someone prepared and the customer has to be rescheduled. So a reminder isn't a nicety but the cheapest step in the whole process.
Part of one platform
Cuego is one Customer Contact Platform. This module works on the same customer context as the rest, so you never start over.
Customer data, earlier conversations, orders and knowledge are the same here as in every other module.
What AI prepares, a colleague can take over, with everything already known. You decide where the line sits.
The better your knowledge, connections and processes are, the more this module can do on its own.
FAQ
Yes. Cuego syncs with your existing calendar, so appointments live in one place and you're never double-booked. What you schedule in Cuego appears in your own calendar and vice versa.
Your Cue to Go.
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