Does the help center run on my own domain?

Yes. The help center appears on your own address and in your own styling, so it feels like part of your site rather than an external platform.

How do I know which articles I'm still missing?

You see what customers search for without result and which topics Cuego often hands back to your team. Those are exactly the knowledge gaps you fill once, after which both customer and AI have the answer right away.

All modules

Cuego Help

Customer help center and self-service

Publish your knowledge as a searchable help center on your own domain. The same source that feeds your AI now also helps customers help themselves, so the easy questions never even reach your inbox.

Request a demo How it works

Cuego AI agent

Understand the questionWhat is this about and what does the customer really want to know.
Gather contextOrder, customer data and earlier conversations from your own systems.
Prepare the answerAn answer that holds up, with the follow-up action included.
Get it doneReturn filed, ticket updated, queued for your approval.

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A large share of your questions are the same questions: opening hours, return policy, how something works. Customers email them because they can't find the answer anywhere else, and your team types it out for the umpteenth time. Building a separate knowledge-base tool costs time you don't have, and goes stale anyway.

Cuego's help center runs on the same knowledge base your AI uses. Publish articles on your own help center page, with search and categories, and customers find the answer themselves before reaching out. Update an article and it applies instantly to the help center and to Cuego. One knowledge base, used by the help center and by Cuego.

From the same question to a page that answers it

01·The source

You publish from the knowledge base your AI already uses

The help centre and the AI read from the same place. You write an article once and then decide whether it's published or stays internal only.

app.cuego.io

The help center in Cuego: public articles per category, with views and how often they helped

01/03·The source

You publish from the knowledge base your AI already uses

app.cuego.io

The help centre and the AI read from the same place. You write an article once and then decide whether it's published or stays internal only.

Not everything belongs outside. Internal working instructions may feed the AI without ending up on a public page, and you make that distinction per article.

02/03·Your own address

The help centre sits on its own subdomain

app.cuego.io

Every company gets its own address where the help centre runs, with your own house style, logo and colours. Customers don't have to log in to read it.

A help centre behind a login doesn't get found and doesn't get read. The point of these pages is that someone finds them before sending an email, and that means public and searchable.

03/03·What they searched

Searches with no result are your missing pages

app.cuego.io

Frequently asked questions in Cuego: a question per category with the answer the agent gives

Every search in the help centre is recorded, along with how many articles it found. So searches with zero results are literally the pages you still have to write.

That is more useful than page views per article. A well-read page tells you what's already good; a search with no result tells you what a customer needed and didn't get, in their own words.

That same question probably arrives as an email or chat afterwards. So working through the list of empty searches takes work out of your own inbox.

Part of one platform

This module doesn't stand alone

Cuego is one Customer Contact Platform. This module works on the same customer context as the rest, so you never start over.

See the whole platform

The same customer context

Customer data, earlier conversations, orders and knowledge are the same here as in every other module.

People and AI side by side

What AI prepares, a colleague can take over, with everything already known. You decide where the line sits.

Grows with your setup

The better your knowledge, connections and processes are, the more this module can do on its own.

FAQ

Frequently asked questions

It runs on the same source. The knowledge base feeds your AI and your team internally; the help center is the public side of it, where customers read articles themselves. Update something and it applies in both places.

Your Cue to Go.

Everything around your customer. Together.

The Customer Contact Platform where conversations, customer data, knowledge, workflows, people and AI come together. Book a 30-minute demo and see it against your own situation.

Request a demo Contact us

30-minute demo · then we set it up together

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