Cuego Tasks
Turn a customer question straight into work for yourself, your team or Cuego. With a deadline, owner and context attached, so a promise actually gets kept.
Cuego AI agent
"I'll get back to you tomorrow." That sentence is the start of most forgotten promises. Someone jots it on a note, in another system or nowhere at all, and three days later the customer calls back angry. Your team means well; follow-up just depends on who remembers.
In Cuego you create that task from the conversation itself, with a deadline, owner and the context attached, linked to the right customer. On top of that, tasks arise on their own at the moments where things stall: a missed call, a chat outside opening hours, an answer the AI wasn't confident enough about. The system watches the deadline and shows what has been sitting too long, so follow-up no longer depends on a good memory.
01·Origin
If you're in a ticket, chat or call and something needs checking, you create the task right there. The conversation and the customer stay attached to it.
01/04·Origin
If you're in a ticket, chat or call and something needs checking, you create the task right there. The conversation and the customer stay attached to it.
You only notice that difference when the task gets picked up. A task that only says "call back about delivery" makes whoever picks it up first work out who, about what and what was already said. That digging usually takes longer than the task itself.
02/04·Automatic
Some things shouldn't depend on someone noticing. So Cuego creates a task itself on a missed call, on a chat outside opening hours, and when the AI had too little certainty about its own answer.
Two time limits come on top: a chat with no reply after thirty minutes, and a ticket still open after fourteen days. Those two aren't arbitrary numbers but the moments where something has quietly stalled without anyone seeing it as a backlog.
03/04·Owner
A task without a name on it is nobody's task. So every task gets an owner and a moment it has to be done, including the ones that arise automatically.
Without that date the overview of what's overdue doesn't work, and then the task list is again a list you have to read through yourself to see what's urgent.
04/04·Closing
Tasks move through their own stages: to do, in progress, blocked, done. If something stalls or the date passes, you see it in the overview.
Blocked is deliberately its own stage and not the same as overdue. A task waiting on a supplier hasn't been forgotten, and if you mix those two up, everyone eventually starts ignoring the red flag.
Part of one platform
Cuego is one Customer Contact Platform. This module works on the same customer context as the rest, so you never start over.
Customer data, earlier conversations, orders and knowledge are the same here as in every other module.
What AI prepares, a colleague can take over, with everything already known. You decide where the line sits.
The better your knowledge, connections and processes are, the more this module can do on its own.
FAQ
You can, but often you don't have to. Cuego recognises promises and follow-ups in conversations and turns them into tasks itself. You can also always add a task manually or set up automatic triggers.
Your Cue to Go.
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