Category · Scheduling & follow-up
Schedule appointments from customer conversations
Schedule appointments straight from chat, email or phone, a public booking page where customers pick a slot themselves, and automatic reminders and follow-up tasks, all linked to the customer profile.
Cuego AI agent
- Understand the questionWhat is this about and what does the customer really want to know.
- Gather contextOrder, customer data and earlier conversations from your own systems.
- Prepare the answerAn answer that holds up, with the follow-up action included.
- Get it doneReturn filed, ticket updated, queued for your approval.
Booking an appointment usually takes more messages than the conversation itself: back and forth about dates, digging through the calendar, sending an invite, and then a reminder you forget to send. The context of the conversation gets lost along the way, and after the meeting the agreements disappear into scattered notes.
Cuego doesn't just log that an appointment is needed, it handles it. Cuego sees the free slots in your calendar, proposes a time, books it and sends the invite with confirmation and reminder. Prefer to let the customer choose? Share your booking page and the slot is locked in right away. Everything stays linked to the customer profile, so the next colleague immediately knows what's going on.
The situation
Where scheduling falls apart today
Scheduling eats time: endless back-and-forth about dates, double bookings, and invites you have to send by hand.
Reminders get forgotten, so customers don't show up and you end up with gaps in your day.
After the meeting, what was discussed disappears into loose notes: follow-up slips, and nobody remembers the details.
What comes with it
Works with your calendar
Cuego connects to the calendar you already use, so availability, appointments and invites stay in sync on both sides, without double entry.
Your systems keep doing their work. Cuego pulls the information in the moment a customer calls or emails about it.
Calendar
Google Agenda, Microsoft 365/Outlook-agenda
How it works in practice
With that context in place, this is what the next step looks like.
Sees when a meeting is needed
Cuego reads along with the conversation and recognizes when an appointment is needed, with which customer, and what it's about, including context from earlier interactions.
Books it without a separate tool
The platform checks your calendar, proposes open slots, books the appointment and sends the invite. No separate tool, no double entry.
Confirms, reminds, follows up
The customer automatically receives a confirmation and a reminder the day before. Follow-up tasks are ready with the right colleague. The appointment is arranged, not just recorded.
What Cuego actually does
Book from the conversation
Book an appointment directly from chat, email or phone. Cuego prevents double bookings by checking your calendar first.
Propose open slots
Cuego looks at your availability and proposes concrete times, so the back-and-forth about dates disappears.
Send invites automatically
Once a time is chosen, the calendar invite goes out to the customer and the right colleague, with the conversation context attached.
Public booking page
Share a link where customers pick a free slot themselves, per appointment type with its own duration and time windows. Also suited to reservations with multiple concurrent spots, such as tables or demo slots.
Reminders that actually go out
Automatic reminders to customer and team reduce no-shows, without anyone having to remember them.
Follow-up tasks from the meeting
Action points from the summary become tasks with an owner and a deadline, so follow-up doesn't slip.
From context to result
What it delivers
What bringing context and action together means in practice.
Customers pick a slot on your booking page. Cuego works with your hours, the duration and the buffer between appointments, and checks once more at booking time whether the slot is still free. Confirmation and reminder go out automatically.
Available days, time windows, duration and buffer time are set per booking page.
Counts buffer time
working hours, duration and the gap between two appointments all count
Double check on booking
the slot is checked again at the moment of booking
Set per booking page
days, time windows and duration aren't fixed
FAQ
Frequently asked questions
Cuego connects to common calendars such as Google Calendar and the Microsoft 365/Outlook calendar. Availability and appointments stay in sync on both sides, so you never have to enter anything twice.
See also
Keep exploring
Everything in Cuego connects. Discover the modules, solutions and integrations that belong with this.
Your Cue to Go.
Everything around your customer. Together.
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