Payments
Mollie customer service integration with Cuego
Cuego checks Mollie and answers questions about payments, refunds and invoices with the real status.
Cuego AI agent
- Understand the questionWhat is this about and what does the customer really want to know.
- Gather contextOrder, customer data and earlier conversations from your own systems.
- Prepare the answerAn answer that holds up, with the follow-up action included.
- Get it doneReturn filed, ticket updated, queued for your approval.
Mollie is one of the most-used payment providers for Dutch webshops, and stands here as an example within the payments category. Every order, subscription or refund leaves a trail in your payment system: was it paid, with which method, has the amount been refunded, is there still an open invoice.
Without that data your team has to dig through a separate dashboard for every payment question. With the Mollie integration Cuego checks the payment status and transactions itself, links them to the right customer and order, and gives a factual answer right away. Cuego sees whether a payment succeeded, whether a refund is already processed, and can explain it in plain language.
The context that comes with it
This information already exists somewhere
Cuego doesn't copy your system. This data comes in the moment a customer gets in touch about it, and moves back into the background afterwards.
Payment status per transaction: open, paid, failed or expired
Payment method and amount (iDEAL, credit card, Bancontact, pay later)
Refunds: requested, pending or processed, with date and amount
Link between payment, order and customer
Outstanding invoices and debtor status
Timeline of transactions per customer
The integration in motion
1. The question comes in
Cuego only knows what the message says
A customer gets in touch. At that point Cuego knows nothing beyond what the message says: a name, an address and a question. Everything that makes the answer complete still sits in Mollie.
Did my payment go through?
Questions that answer themselves
With that data in place, nobody has to go looking. This is what can happen next.
Did my payment go through?
Cuego checks the transaction in Mollie and confirms whether the payment succeeded, or reports that it failed and offers a new payment link.
Where is my refund?
Cuego sees whether the refund is already processed, on what date, and how many business days until it lands on the account.
I was charged twice
AI compares the transactions on the same order, spots a double charge and starts the refund of the overpaid amount.
Is my invoice correct?
Cuego pulls up the invoice and the paid amount, explains open items and links each line to the right order.
How it works
How to connect Mollie
In Cuego go to Settings, Integrations and choose Mollie. Paste your API key from the Mollie dashboard (Developers, API keys) and confirm the connection. Cuego then automatically syncs payment status and transactions, and links them to the right customer and order. Nothing needs to change inside Mollie itself.
FAQ
Frequently asked questions
Yes. AI can propose or start a refund based on the transaction. You decide whether that happens automatically or always passes a colleague first.
See also
Keep exploring
Everything in Cuego connects. Discover the modules, solutions and integrations that belong with this.
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