Communication channel
SMS customer service integration with Cuego
Text messages via your own business number, handled in the same inbox as all your other channels.
Cuego AI agent
- Understand the questionWhat is this about and what does the customer really want to know.
- Gather contextOrder, customer data and earlier conversations from your own systems.
- Prepare the answerAn answer that holds up, with the follow-up action included.
- Get it doneReturn filed, ticket updated, queued for your approval.
Not every customer uses WhatsApp or social media. SMS reaches everyone with a phone, no app or account required. With the SMS integration you send and receive text messages via your own business number, straight from Cuego. Incoming messages become regular conversations Cuego responds to instantly, and outgoing messages are handy for short updates like an appointment reminder or delivery notice.
The context that comes with it
This information already exists somewhere
Cuego doesn't copy your system. This data comes in the moment a customer gets in touch about it, and moves back into the background afterwards.
Incoming and outgoing text messages per phone number, grouped into conversations.
Delivery status per message, so you know whether an update arrived.
A link to the customer profile by phone number, with the full contact history.
The integration in motion
1. The question comes in
Cuego only knows what the message says
A customer gets in touch. At that point Cuego knows nothing beyond what the message says: a name, an address and a question. Everything that makes the answer complete still sits in SMS.
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Questions that answer themselves
With that data in place, nobody has to go looking. This is what can happen next.
Customers without WhatsApp or email
Older audiences or business callers get a plain text reply, without it happening outside your service tools.
Short updates that must arrive
Appointment reminders and delivery notices by SMS are almost always read. You see per message whether it was delivered.
How it works
How to connect it
Add your business number in Settings under Messaging. No SMS number yet? We'll arrange one for you, usually within a business day.
FAQ
Frequently asked questions
Yes. An incoming text becomes a conversation like any other: Cuego reads the question, checks your systems and replies, or your team takes over.
See also
Keep exploring
Everything in Cuego connects. Discover the modules, solutions and integrations that belong with this.
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Everything around your customer. Together.
The Customer Contact Platform where conversations, customer data, knowledge, workflows, people and AI come together. Book a 30-minute demo and see it against your own situation.
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