Communication channel 路 Coming soon
WhatsApp Business customer service integration with Cuego
WhatsApp Business is on the roadmap and is not available in Cuego yet. Explore the planned connection to your inbox, customer data and AI.
We're rolling this integration out soon. Want to be among the first? Let us know.
How it worksCuego AI agent
- Understand the questionWhat is this about and what does the customer really want to know.
- Gather contextOrder, customer data and earlier conversations from your own systems.
- Prepare the answerAn answer that holds up, with the follow-up action included.
- Get it doneReturn filed, ticket updated, queued for your approval.
The WhatsApp Business integration is planned and cannot be enabled yet. The aim is to bring WhatsApp conversations together with email, live chat, voice and customer data so your team and AI can work from the same context. The examples on this page show the intended functionality. Keep using your current solution for WhatsApp until the integration is available and you have tested it.
The context that comes with it
Data for the planned integration
Cuego doesn't copy your system. This data comes in the moment a customer gets in touch about it, and moves back into the background afterwards.
Incoming and outgoing WhatsApp messages, linked to the right customer contact by phone number.
Delivery status per message: sent, delivered or failed, visible in the conversation.
Media such as photos, documents and voice notes that customers send along.
New conversations per number, so your team can review what was discussed through the integration. Importing existing WhatsApp history has not been promised.
The integration in motion
1. The question comes in
Cuego only knows what the message says
A customer gets in touch. At that point Cuego knows nothing beyond what the message says: a name, an address and a question. Everything that makes the answer complete still sits in WhatsApp Business.
Register a return for order #8124
What we plan to support with WhatsApp
With that data in place, nobody has to go looking. This is what can happen next.
Where is my order?
The intended scenario: a customer asks about an order through WhatsApp. Cuego retrieves the tracking status from your connected system and prepares a reply, or sends it within the rules you have configured.
A quick question on the go
We plan to support replies to WhatsApp questions about delivery, stock and returns using your own knowledge and systems. Handing over to your team with the conversation context is part of that planned functionality.
How it works
Interested in the planned integration?
You cannot connect WhatsApp Business to Cuego yet. During a demo, tell us how you use WhatsApp today, which number you want to keep and which conversations you want to handle. We will discuss your needs and the current status. Keep your existing WhatsApp solution while the integration is unavailable.
FAQ
Frequently asked questions
No. The integration is on the roadmap. You can express your interest during a demo and discuss its current status. Email, live chat and voice are available.
See also
Keep exploring
Everything in Cuego connects. Discover the modules, solutions and integrations that belong with this.
Your Cue to Go.
Everything around your customer. Together.
The Customer Contact Platform where conversations, customer data, knowledge, workflows, people and AI come together. Book a 30-minute demo and see it against your own situation.
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