Communication channel
WhatsApp Business customer service integration with Cuego
WhatsApp conversations in the same inbox, with AI ready to reply and act.
Cuego AI agent
- Understand the questionWhat is this about and what does the customer really want to know.
- Gather contextOrder, customer data and earlier conversations from your own systems.
- Prepare the answerAn answer that holds up, with the follow-up action included.
- Get it doneReturn filed, ticket updated, queued for your approval.
With the WhatsApp Business connection, every WhatsApp conversation lands in the same inbox as your email, chat and phone. No more separate app on a phone, just messages your team and Cuego can pick up right away. Cuego reads the question, checks your systems and suggests a reply or acts on its own. You see the delivery status per message, and approved templates let you send updates like shipping confirmations outside the 24-hour window.
The context that comes with it
This information already exists somewhere
Cuego doesn't copy your system. This data comes in the moment a customer gets in touch about it, and moves back into the background afterwards.
Incoming and outgoing WhatsApp messages, linked to the right customer contact by phone number.
Delivery status per message: sent, delivered or failed, visible in the conversation.
Media such as photos, documents and voice notes that customers send along.
The full conversation history per number, so context is correct the moment a new message arrives.
The integration in motion
1. The question comes in
Cuego only knows what the message says
A customer gets in touch. At that point Cuego knows nothing beyond what the message says: a name, an address and a question. Everything that makes the answer complete still sits in WhatsApp Business.
Register a return for order #8124
Questions that answer themselves
With that data in place, nobody has to go looking. This is what can happen next.
Where is my order?
A customer messages about an order. Cuego recognizes the number and the order, pulls the tracking status and sends a status update straight back over WhatsApp.
A quick question on the go
Short questions about delivery, stock or returns come in over WhatsApp. Cuego answers the simple cases instantly and only hands the genuinely complex ones to your team, context included.
How it works
How to connect it
Connect your business WhatsApp number in Settings under Messaging. From that moment messages arrive in the shared inbox and Cuego can join right away. Templates for proactive messages are managed in the same place.
FAQ
Frequently asked questions
Yes, that is the idea. WhatsApp becomes a channel alongside email, chat and phone, so your team and Cuego handle every conversation in one place without switching apps.
See also
Keep exploring
Everything in Cuego connects. Discover the modules, solutions and integrations that belong with this.
Your Cue to Go.
Everything around your customer. Together.
The Customer Contact Platform where conversations, customer data, knowledge, workflows, people and AI come together. Book a 30-minute demo and see it against your own situation.
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