Comparison · Alternative
An Intercom alternative where AI isn't billed per resolved question
Intercom charges per seat and on top of that per resolved AI question. With Cuego you pay a fixed yearly amount for a number of customer questions, with unlimited users and AI included as standard.
Cuego AI agent
- Understand the questionWhat is this about and what does the customer really want to know.
- Gather contextOrder, customer data and earlier conversations from your own systems.
- Prepare the answerAn answer that holds up, with the follow-up action included.
- Get it doneReturn filed, ticket updated, queued for your approval.
Run the numbers for a team of five. Intercom's own pricing page lists 29 to 132 dollars per seat per month, with Fin adding 0.99 dollars per resolved question on top. Five people on the middle plan is 425 dollars a month before the AI has answered a single question. If Fin resolves a thousand, that adds 990 dollars.
That model has an awkward property: the better the AI works, the higher your bill. Success becomes a cost item. Cuego works the other way around. You buy a bundle of customer questions per year and put as many people on it as you like. Whether a question is handled by AI or by a person doesn't change the price.
The situation
Where teams run into trouble
The bill is hard to predict in advance, because part of it moves with the number of questions the AI resolves.
A colleague from the warehouse who occasionally needs to look along costs a full seat.
Order data from your webshop arrives through a separate integration, while those details are needed in almost every support question.
How it works in practice
With that context in place, this is what the next step looks like.
One bundle, unlimited users
You buy customer questions per year, not seats. Anyone who wants to look along or help gets an account, even if it's twice a month.
AI doesn't change the price
A question Cuego handles on its own counts the same as one a colleague answers. Automating becomes a saving in time, not a rise on the invoice.
Customer data is there by default
The order, the delivery status and the customer history sit next to the conversation without needing an extra integration or a higher plan.
What the difference means in practice
A predictable yearly bill
You know at the start of the year what customer contact costs. Above the bundle there's a fixed rate per extra question, listed on the pricing page in advance.
The whole company can look along
Warehouse, purchasing and finance simply get access. They're often the ones with the answer to the question that landed in support.
More than conversations
Alongside email, chat and voice there are tasks, calendar, CRM, knowledge base and workflows in the same platform, around the same customer.
Dutch integrations
Bol.com, PostNL, Mollie, Picqer, CCV Shop and Exact Online are in the standard list, because the Dutch market is the home market.
Data in the EU
Processing within the EU, with a data processing agreement and a public list of subprocessors.
You decide what AI may do alone
Per topic you set whether Cuego sends by itself or first prepares a draft for a person to check.
Comparison
The pricing models side by side
Plan structure and prices from the vendors' own pricing pages and documentation (Intercom), checked on 4 September 2026. Vendors change their terms regularly, so check the current pricing page before you decide. Where a figure could not be established at the source, the comparison names the pricing model instead of an amount.
From context to result
What it delivers
What bringing context and action together means in practice.
The price is tied to volume, not to how many conversations the AI happens to handle. At the start of the year the amount is fixed, even when Cuego takes on more questions itself.
No charge per resolved conversation and no bill after the fact.
Unlimited
users in every plan
0 euros
extra for an AI answer
1 day
to live
FAQ
Frequently asked questions
The models differ too much for a single number. Intercom charges per seat per month, with an amount per resolved AI question on top. Cuego charges a fixed yearly amount for a bundle of customer questions, with unlimited users. For a small team with a lot of AI traffic Cuego usually works out better; for two people with very few questions it can be the other way around. The pricing page lists the bundles and the rate per extra question.
See also
Keep exploring
Everything in Cuego connects. Discover the modules, solutions and integrations that belong with this.
Your Cue to Go.
Everything around your customer. Together.
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