Webshops & OMS
Magento customer service integration with Cuego
Your Magento store stays the source. Cuego uses the real order, payment and shipping status in the answer.
Cuego AI agent
- Understand the questionWhat is this about and what does the customer really want to know.
- Gather contextOrder, customer data and earlier conversations from your own systems.
- Prepare the answerAn answer that holds up, with the follow-up action included.
- Get it doneReturn filed, ticket updated, queued for your approval.
Magento (Adobe Commerce) is a widely used webshop and order management platform: it's where your orders, customers, products and stock come together. For your customer service it's the source of truth, but only if that data is actually available in the conversation.
Cuego connects directly to your Magento store and gives Cuego and your team the real data to resolve questions. No tab-switching or retyping order numbers. Cuego looks up the order, reads the status and acts: answering 'where is my package?', arranging a return or confirming a payment, with data that's correct.
The context that comes with it
This information already exists somewhere
Cuego doesn't copy your system. This data comes in the moment a customer gets in touch about it, and moves back into the background afterwards.
Orders and line items: which products, quantities and amounts were ordered
Customer data: name, email address and the customer's full order history
Payment status: paid, pending or failed, including payment method
Fulfillment and shipping status with tracking per shipment
Returns and credits: open returns and refunded amounts
Products and stock: price, variants and current availability
The integration in motion
1. The question comes in
Cuego only knows what the message says
A customer gets in touch. At that point Cuego knows nothing beyond what the message says: a name, an address and a question. Everything that makes the answer complete still sits in Magento.
Where is my order #000045821?
Questions that answer themselves
With that data in place, nobody has to go looking. This is what can happen next.
Where is my order?
Cuego looks up the order in Magento, reads the shipping status and shares the tracking link, instantly, without a colleague having to step in.
Did my payment go through?
Cuego checks the payment status and method in Magento and confirms whether the order is paid, pending or failed, with a concrete next step.
I want to return or exchange something
Cuego recognises the order and the purchased items, checks the return policy and starts the return instead of pointing the customer to a form.
Is this product still in stock?
Cuego checks the current stock and price in Magento and answers per variant, including alternatives if something is sold out.
How it works
How to connect Magento
In your Magento admin, create an integration access token with read access to orders, customers and products, then paste the API details into Cuego under Settings → Integrations. Cuego then syncs your orders automatically and keeps statuses up to date; there's nothing to import by hand.
FAQ
Frequently asked questions
Yes. Cuego connects via the standard Magento API, which is present in both editions. Whether you run Magento Open Source or Adobe Commerce, the orders, customers and statuses come in the same way.
See also
Keep exploring
Everything in Cuego connects. Discover the modules, solutions and integrations that belong with this.
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