Webshops & OMS
Shopify customer service integration with Cuego
Your Shopify stays your webshop. Cuego uses the order, payment and shipping details the moment a customer asks about them.
Cuego AI agent
- Understand the questionWhat is this about and what does the customer really want to know.
- Gather contextOrder, customer data and earlier conversations from your own systems.
- Prepare the answerAn answer that holds up, with the follow-up action included.
- Get it doneReturn filed, ticket updated, queued for your approval.
Shopify is one of the best-known webshop and order management systems: it's where your products, orders, payments and stock come together. For your customer service team that's exactly where most questions originate: where is my package, is my order correct, can I still change it, how do I arrange a return.
With the integration, Cuego consults your Shopify data live the moment a customer asks. Cuego finds the right order by name, email or order number, reads the current status and gives a concrete answer, or performs the action. No tabs, no manual lookup: the question comes in and Cuego acts on what's actually in Shopify.
The context that comes with it
This information already exists somewhere
Cuego doesn't copy your system. This data comes in the moment a customer gets in touch about it, and moves back into the background afterwards.
Orders with order number, date, total and all line items (products, quantities, variants)
Customer details: name, email, phone number and order history
Payment status: paid, pending, partially refunded or failed
Fulfillment and shipping status with track & trace and shipping method
Returns and refunds created in Shopify
Products and live stock levels per variant
The integration in motion
1. The question comes in
Cuego only knows what the message says
A customer gets in touch. At that point Cuego knows nothing beyond what the message says: a name, an address and a question. Everything that makes the answer complete still sits in Shopify.
Register a return for order #1024
Questions that answer themselves
With that data in place, nobody has to go looking. This is what can happen next.
Where is my order?
Cuego finds the order, reads the fulfillment status and track & trace from Shopify and gives the customer an up-to-date update right away, including expected delivery.
Is my order and payment correct?
Cuego pulls the line items and payment status and confirms what was ordered and paid, clearing up doubt about a double charge or wrong item immediately.
I want to return something
Cuego checks the order, explains the return policy and guides the customer through the return step by step based on what was actually purchased.
Is this product still in stock?
Cuego consults live stock per variant in Shopify and tells the customer right away whether the desired item is available.
How it works
How to connect Shopify
In Cuego go to Integrations, choose Shopify and log in to your Shopify store. You grant Cuego read access to orders, customers and products via Shopify's standard authorization. No technical knowledge required. Within minutes Cuego has access to your live data and starts resolving the first customer questions.
FAQ
Frequently asked questions
By default Cuego only reads your data to answer questions. Actions that actually change something, like starting a return, only happen within the limits you set.
See also
Keep exploring
Everything in Cuego connects. Discover the modules, solutions and integrations that belong with this.
Your Cue to Go.
Everything around your customer. Together.
The Customer Contact Platform where conversations, customer data, knowledge, workflows, people and AI come together. Book a 30-minute demo and see it against your own situation.
30-minute demo · then we set it up together
Rather look for yourself first? Take the free website scan