Reviews & reputation
Feedback Company customer service integration with Cuego
Feedback Company connected to your review dashboard: every rating visible, every response from one workspace.
Cuego AI agent
- Understand the questionWhat is this about and what does the customer really want to know.
- Gather contextOrder, customer data and earlier conversations from your own systems.
- Prepare the answerAn answer that holds up, with the follow-up action included.
- Get it doneReturn filed, ticket updated, queued for your approval.
Feedback Company collects ratings for thousands of Dutch businesses and ties a certification to them. With the Cuego integration those ratings flow into your review inbox automatically. Your team sees new scores immediately, Cuego prepares a suggested response and the dashboard counts Feedback Company toward your overall reputation picture.
The context that comes with it
This information already exists somewhere
Cuego doesn't copy your system. This data comes in the moment a customer gets in touch about it, and moves back into the background afterwards.
Ratings with score and comments, synced automatically.
Sentiment and priority, so critical ratings rise to the top.
The response status per rating for a complete overview.
The integration in motion
1. The question comes in
Cuego only knows what the message says
A customer gets in touch. At that point Cuego knows nothing beyond what the message says: a name, an address and a question. Everything that makes the answer complete still sits in Feedback Company.
New rating: 4 stars
Questions that answer themselves
With that data in place, nobody has to go looking. This is what can happen next.
Ratings as a separate island
Feedback Company runs in the same workflow as your customer conversations. A critical rating simply becomes a task with an owner.
No view of the trend
The dashboard shows your average score and the number of new ratings across all platforms combined, per week or per month.
How it works
How to connect it
Connect your Feedback Company account via Reviews > Integrations with your API credentials. The first sync imports your existing ratings.
FAQ
Frequently asked questions
No. Cuego reads ratings and helps with responses; everything about your Feedback Company profile stays as it was.
See also
Keep exploring
Everything in Cuego connects. Discover the modules, solutions and integrations that belong with this.
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