Reviews & reputation
Trustpilot customer service integration with Cuego
Trustpilot ratings pulled in automatically, answered from the same workspace as your customer conversations.
Cuego AI agent
- Understand the questionWhat is this about and what does the customer really want to know.
- Gather contextOrder, customer data and earlier conversations from your own systems.
- Prepare the answerAn answer that holds up, with the follow-up action included.
- Get it doneReturn filed, ticket updated, queued for your approval.
For webshops, Trustpilot is often the first thing a hesitant buyer looks up. A stream of recent, answered ratings builds trust; a row of unanswered complaints does the opposite. Cuego syncs your Trustpilot profile continuously and treats every rating as a service moment: Cuego drafts a fitting response and you invite happy customers to share their experience with a single click.
The context that comes with it
This information already exists somewhere
Cuego doesn't copy your system. This data comes in the moment a customer gets in touch about it, and moves back into the background afterwards.
Ratings with stars, title and text, synced continuously.
Sentiment and status per rating: new, answered or flagged.
Your responses and the invitations you've sent.
The integration in motion
1. The question comes in
Cuego only knows what the message says
A customer gets in touch. At that point Cuego knows nothing beyond what the message says: a name, an address and a question. Everything that makes the answer complete still sits in Trustpilot.
New rating: 4 stars
Questions that answer themselves
With that data in place, nobody has to go looking. This is what can happen next.
A complaint on Trustpilot instead of with you
Unhappy customers sometimes go public first. With the rating landing straight in your inbox, you respond fast and bring the conversation to your own channels.
Too few new ratings
After a well-resolved conversation you send an invitation with a direct link from Cuego. More fresh ratings, without a separate campaign tool.
How it works
How to connect it
Connect your Trustpilot account via Reviews > Integrations with your API key. Syncing starts right away and runs automatically from then on.
FAQ
Frequently asked questions
Pulling in ratings requires Trustpilot API access; which features are available depends on your Trustpilot plan.
See also
Keep exploring
Everything in Cuego connects. Discover the modules, solutions and integrations that belong with this.
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Everything around your customer. Together.
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