Email marketing
Connect Klaviyo to your customer service with Cuego
Cuego reads which campaigns and flows this contact received, so your agent knows where the question comes from.
Cuego AI agent
- Understand the questionWhat is this about and what does the customer really want to know.
- Gather contextOrder, customer data and earlier conversations from your own systems.
- Prepare the answerAn answer that holds up, with the follow-up action included.
- Get it doneReturn filed, ticket updated, queued for your approval.
Some of your customer questions start with an email you sent yourself. A promotion with a discount code, a reminder about an abandoned cart, an announcement about new opening hours. The customer responds to something they read, and your agent cannot see that message.
Klaviyo works with campaigns and with flows: automated sequences that go out on their own after a purchase or an abandoned cart. Those flows are the tricky part, because nobody on the service desk knows exactly which email reached whom and when. Cuego pulls the sent emails per contact from Klaviyo and places them in that conversation's timeline.
Klaviyo stands here as an example within the email marketing category. The integration is read-only: Cuego reads which mailings this contact received and whether they were opened or clicked. Cuego does not send campaigns itself.
The context that comes with it
This information already exists somewhere
Cuego doesn't copy your system. This data comes in the moment a customer gets in touch about it, and moves back into the background afterwards.
Sent campaigns and flow emails per contact, with date and time
Whether an email was opened and whether a link was clicked
Distinction between one-off campaigns and automated flows
The Klaviyo profile belonging to this email address
The integration in motion
1. The question comes in
Cuego only knows what the message says
A customer gets in touch. At that point Cuego knows nothing beyond what the message says: a name, an address and a question. Everything that makes the answer complete still sits in Klaviyo.
Discount code from the newsletter doesn't work
Questions that answer themselves
With that data in place, nobody has to go looking. This is what can happen next.
This discount code does not work
Cuego sees which promotional email this contact received and on what date. That lets an agent check whether the customer is referring to the right promotion, or to a campaign that has already expired.
I get too many emails from you
The agent immediately sees how many mailings this contact received recently. That makes the conversation concrete instead of a guess.
I never received that email
Cuego shows whether the email was sent and whether it was opened. If it never arrived, that points to a delivery problem rather than a back-and-forth about blame.
Why is this customer contacting us now?
If you see someone opened a campaign about delivery times yesterday and calls today, you probably know what the conversation is about before it starts.
How it works
How to connect Klaviyo
In Klaviyo create a private API key under Settings, API keys, with read access to profiles, metrics and events. Paste that key into Cuego under Settings, Integrations, Klaviyo. Cuego then looks up the profile by email address per conversation and retrieves the sent emails. Nothing needs to change in your flows or campaigns.
FAQ
Frequently asked questions
Both. Cuego reads the sent emails for this profile and recognises whether a message came from a one-off campaign or an automated flow.
See also
Keep exploring
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