Returns
Connect Returnista to your customer service with Cuego
Return requests from Returnista looked up by order number, so questions about a return get a concrete answer.
Cuego AI agent
- Understand the questionWhat is this about and what does the customer really want to know.
- Gather contextOrder, customer data and earlier conversations from your own systems.
- Prepare the answerAn answer that holds up, with the follow-up action included.
- Get it doneReturn filed, ticket updated, queued for your approval.
If your returns run through a separate platform, a gap appears in your customer picture. The order sits in your webshop, the delivery with your carrier and the return in yet another system. The customer does not see that split and simply asks a question.
Returnista stands here as an example within the returns category. Cuego looks up the return request by order number and places the status next to the order, so an agent or AI has the whole story in one screen.
The context that comes with it
This information already exists somewhere
Cuego doesn't copy your system. This data comes in the moment a customer gets in touch about it, and moves back into the background afterwards.
Return requests with their current status
The order number the return was registered against
The customer's email address on the request
The stated return reason
The integration in motion
1. The question comes in
Cuego only knows what the message says
A customer gets in touch. At that point Cuego knows nothing beyond what the message says: a name, an address and a question. Everything that makes the answer complete still sits in Returnista.
Return sent, no refund yet
Questions that answer themselves
With that data in place, nobody has to go looking. This is what can happen next.
Where is my refund?
The question is rarely about the amount and usually about certainty. Cuego finds the return, reads the status and says whether the parcel is on its way, received, or already processed.
Has my return arrived?
Cuego checks the return registration instead of an agent emailing the warehouse and the customer calling back a day later.
I lost my return label
Cuego looks up the existing return by order number and can give the customer the details of that return without creating a second case.
Is the stated reason correct?
The return reason is registered with the return, so an agent has the conversation using the information the customer entered.
How it works
How to connect Returnista
You need an access token and your account ID from Returnista. Enter them in Cuego under Settings, Integrations, Returnista. Cuego looks up returns by order number using the filter Returnista provides, then filters by email address when that is known in the conversation.
FAQ
Frequently asked questions
Searching by order number is the most reliable route, because Returnista provides a filter for it. If only the email address is known, Cuego retrieves recent returns and filters on that.
See also
Keep exploring
Everything in Cuego connects. Discover the modules, solutions and integrations that belong with this.
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