Returns
Connect SendCloud Returns to your customer service
Return status from SendCloud in the conversation, using the same keys as your shipping connection.
Cuego AI agent
- Understand the questionWhat is this about and what does the customer really want to know.
- Gather contextOrder, customer data and earlier conversations from your own systems.
- Prepare the answerAn answer that holds up, with the follow-up action included.
- Get it doneReturn filed, ticket updated, queued for your approval.
A return feels longer to a customer than it is in your system. The parcel goes out the door and then it goes quiet: in transit, received at the warehouse, checked, refunded. Every step the customer cannot see is a reason to ask where things stand.
SendCloud registers those returns alongside your shipments. Cuego reads that registration and links it to the conversation, so a question about a return gets the same kind of answer as a question about a delivery: the current status, in plain language.
The integration uses the same public key and secret key as your existing SendCloud shipping connection. No new keys need to be created.
The context that comes with it
This information already exists somewhere
Cuego doesn't copy your system. This data comes in the moment a customer gets in touch about it, and moves back into the background afterwards.
Returns with status: registered, in transit, received or processed
The order number and email address belonging to the return
The stated return reason
The outbound and return parcel with their tracking details
The integration in motion
1. The question comes in
Cuego only knows what the message says
A customer gets in touch. At that point Cuego knows nothing beyond what the message says: a name, an address and a question. Everything that makes the answer complete still sits in SendCloud Returns.
Return sent, no refund yet
Questions that answer themselves
With that data in place, nobody has to go looking. This is what can happen next.
Where is my refund?
The question is rarely about the amount and usually about certainty. Cuego finds the return, reads the status and says whether the parcel is on its way, received, or already processed.
Has my return arrived?
Cuego checks the return registration instead of an agent emailing the warehouse and the customer calling back a day later.
I lost my return label
Cuego looks up the existing return by order number and can give the customer the details of that return without creating a second case.
Is the stated reason correct?
The return reason is registered with the return, so an agent has the conversation using the information the customer entered.
How it works
How to connect SendCloud Returns
If you already connected SendCloud for shipping, you use the same public key and secret key from the SendCloud panel under Settings, Integrations, Sendcloud API. In Cuego choose SendCloud Returns under Settings, Integrations and enter them. Cuego then looks up returns by order number or email address from within the conversation.
FAQ
Frequently asked questions
No. The returns integration works with the same SendCloud keys as your shipping connection.
See also
Keep exploring
Everything in Cuego connects. Discover the modules, solutions and integrations that belong with this.
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