Logistics & delivery
Sendcloud customer service integration with Cuego
The carrier knows where the parcel is. Cuego uses that status to handle tracking and return questions right away.
Cuego AI agent
- Understand the questionWhat is this about and what does the customer really want to know.
- Gather contextOrder, customer data and earlier conversations from your own systems.
- Prepare the answerAn answer that holds up, with the follow-up action included.
- Get it doneReturn filed, ticket updated, queued for your approval.
SendCloud is the shipping platform that lets webshops send parcels through carriers like PostNL, DHL and DPD. It's an example within the logistics & delivery category: where labels are created and where the live tracking of every shipment comes from. Using a different shipping partner? The approach is identical.
Without that data your team has to log into SendCloud on every 'where's my parcel?', find the right shipment and retype the status. Cuego queries SendCloud itself: Cuego sees the delivery status and expected delivery date of exactly the shipment for this conversation, answers the question instantly and creates a return label where needed, without a colleague lifting a finger.
The context that comes with it
This information already exists somewhere
Cuego doesn't copy your system. This data comes in the moment a customer gets in touch about it, and moves back into the background afterwards.
The shipment for an order, linked to the customer and parcel number
The live track & trace link and carrier number of every parcel
The current delivery status: created, in transit, delivered or failed
The expected delivery date and the latest scan event
The carrier and shipping method chosen for the shipment
Return labels that Cuego can create and send back to the customer
The integration in motion
1. The question comes in
Cuego only knows what the message says
A customer gets in touch. At that point Cuego knows nothing beyond what the message says: a name, an address and a question. Everything that makes the answer complete still sits in SendCloud.
Where is my package?
Questions that answer themselves
With that data in place, nobody has to go looking. This is what can happen next.
Where is my parcel?
Cuego looks up the customer's shipment in SendCloud and replies with the real status, the track & trace link and the expected delivery date. Not 'we'll check', but the right answer straight away.
My parcel hasn't arrived
Cuego sees from the scan status whether a parcel is delayed, in transit or failed and explains the next step, instead of bouncing the customer to the carrier.
I want to return something
Cuego creates a return label through SendCloud and sends it straight to the customer, with the return instructions. The return is logged in your system right away.
Is the delivery address still correct?
AI retrieves the shipping address and chosen carrier so your agent can quickly see where a parcel is headed and which method was used when in doubt.
How it works
How to connect SendCloud
In Cuego go to Integrations, pick SendCloud and paste the API key and secret from your SendCloud account (under Settings → Integrations → API). Cuego then automatically pulls the shipments for your orders and links the tracking to each conversation. No technical setup needed; within minutes Cuego answers delivery questions with live data.
FAQ
Frequently asked questions
Yes. Cuego reads the status from SendCloud, so whether you ship via PostNL, DHL, DPD or another carrier, Cuego sees the same tracking SendCloud provides.
See also
Keep exploring
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