Industry · Hospitality & restaurants
Customer contact and reservations for restaurants
The phone rings exactly when the restaurant is full. Cuego takes reservations, answers questions about opening hours, menu and groups, and keeps your bookings in one place. Your team stays with the guests.
Cuego AI agent
- Understand the questionWhat is this about and what does the customer really want to know.
- Gather contextOrder, customer data and earlier conversations from your own systems.
- Prepare the answerAn answer that holds up, with the follow-up action included.
- Get it doneReturn filed, ticket updated, queued for your approval.
In hospitality, customer contact always comes at the wrong moment. Guests call to book while the floor staff is short-handed, questions about dietary needs or group bookings arrive scattered across email, chat and phone, and whoever can't get through in the evening books next door. Every missed call is an empty table.
Cuego catches all of it. Guests book through your own booking page or ask their question via chat and phone, and Cuego answers the common questions right away: opening hours, menu, groups, parking. Reservations land in your day overview with a confirmation. You answer reviews from the same environment, so aftercare happens in one place too.
The situation
Why bookings come in during service
The phone rings during service and nobody is free to pick up, so reservations are lost.
The same questions come back every day: opening hours, terrace, dietary needs, groups, parking.
Reservations are scattered across email, phone and notes by the till, so double bookings and no-shows creep in.
How it works in practice
With that context in place, this is what the next step looks like.
Knows what the guest wants
Cuego recognizes what the guest wants: a table for tonight, a question about the menu or a change to an existing reservation.
Records the reservation
Cuego answers from your own information or records the booking on your booking page, with an automatic confirmation to the guest.
Everything in one day overview
You see all reservations and questions in one day overview. Special requests go to your team with context, the rest is already handled.
What Cuego does for restaurants
Your own online booking page
Guests book a table themselves on your booking page, with tables, time slots and an automatic confirmation email.
Day overview of your bookings
All of today's reservations in one cockpit: who's coming, at what time, with how many and with which requests.
A phone that always gets answered
Cuego picks up when your team can't, answers common questions and records callback requests with context.
Common questions answered right away
Opening hours, menu, allergens, terrace, groups and parking: Cuego answers right away from your own information, via chat and email.
Answer reviews in one place
New reviews arrive in the same environment and you reply from a single overview, keeping your reputation current.
Multilingual for international guests
Cuego recognizes the guest's language and replies in that language, so tourists book as easily as regulars.
From context to result
What it delivers
What bringing context and action together means in practice.
Guests book on your reservation page themselves, even when nobody can get to the phone. Cuego works with your tables and your opening hours, and the guest enters allergies and special requests with the booking. It all comes together in the day overview with covers per day.
The party size determines which tables are available, so a group only gets a slot that fits.
Counts your tables
a slot only appears when a table fits
Allergies with the booking
the guest enters them, not over the phone
Day view with covers
everything lands on one screen
FAQ
Frequently asked questions
Yes. When your team can't pick up, Cuego answers the call, handles common questions and records callback requests or booking wishes, with all the context for your team.
See also
Keep exploring
Everything in Cuego connects. Discover the modules, solutions and integrations that belong with this.
Your Cue to Go.
Everything around your customer. Together.
The Customer Contact Platform where conversations, customer data, knowledge, workflows, people and AI come together. Book a 30-minute demo and see it against your own situation.
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