Email & mailbox
IMAP customer service integration with Cuego
Almost every business mailbox speaks IMAP. Cuego reads and sends along, so Cuego understands and resolves your customer email.
Cuego AI agent
- Understand the questionWhat is this about and what does the customer really want to know.
- Gather contextOrder, customer data and earlier conversations from your own systems.
- Prepare the answerAn answer that holds up, with the follow-up action included.
- Get it doneReturn filed, ticket updated, queued for your approval.
IMAP is the standard protocol mail servers use to expose email. Whether you use Gmail, Outlook, a custom domain at your hosting provider or a shared department mailbox: almost any mailbox connects via IMAP. That lets Cuego work with mailboxes that have no ready-made connector.
Once your mailbox is connected, Cuego reads incoming mail and sends replies on your behalf via SMTP. Cuego extracts the real question from the email, consults your systems and drafts a reply or acts directly. Your customer keeps emailing the familiar address; behind the scenes the question is understood and resolved.
The context that comes with it
This information already exists somewhere
Cuego doesn't copy your system. This data comes in the moment a customer gets in touch about it, and moves back into the background afterwards.
Incoming emails from the connected mailbox or folder
Full conversation threads, so earlier messages are included
Attachments such as invoices, photos and order confirmations
Sender, subject and timestamp for recognition and routing
Outgoing replies that Cuego sends on your behalf via SMTP
Read and folder status to prevent duplicate processing
The integration in motion
1. The question comes in
Cuego only knows what the message says
A customer gets in touch. At that point Cuego knows nothing beyond what the message says: a name, an address and a question. Everything that makes the answer complete still sits in IMAP.
Register a return for order #8124
Questions that answer themselves
With that data in place, nobody has to go looking. This is what can happen next.
"Where is my order?" by email
Cuego reads the question from the email, links the sender to the right order and emails back the current tracking, without a colleague having to search.
Common questions in the inbox
Questions about delivery times, returns or opening hours are answered straight back by email using your knowledge source, while the thread stays neatly intact.
Email with an attachment that needs action
When an invoice or photo arrives, Cuego recognizes the attachment and context and prepares the right follow-up or reply instead of leaving the email sitting.
Nothing slips through the cracks anymore
Every incoming email is read, understood and picked up as a ticket or answered, so a busy shared mailbox no longer leaves messages unanswered.
How it works
How to connect it
You enter your mailbox's IMAP and SMTP details: server address, port, username and password (or an app password if your provider requires one). You'll find these with your email provider or hosting party. Cuego tests the connection right away and then starts reading and sending; your customers keep emailing your existing address.
FAQ
Frequently asked questions
Almost every business mailbox supports IMAP, including custom domains and mailboxes without a dedicated connector. You only need your provider's IMAP and SMTP settings.
See also
Keep exploring
Everything in Cuego connects. Discover the modules, solutions and integrations that belong with this.
Your Cue to Go.
Everything around your customer. Together.
The Customer Contact Platform where conversations, customer data, knowledge, workflows, people and AI come together. Book a 30-minute demo and see it against your own situation.
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