Category · Email & mailbox
Manage customer service email in one shared inbox
Connect your existing mailboxes. Cuego reads along, understands every question and prepares or sends the reply, with your team as the final check.
Cuego AI agent
- Understand the questionWhat is this about and what does the customer really want to know.
- Gather contextOrder, customer data and earlier conversations from your own systems.
- Prepare the answerAn answer that holds up, with the follow-up action included.
- Get it doneReturn filed, ticket updated, queued for your approval.
Most customer questions still arrive by email, and most inboxes are a backlog. Messages pile up, the same questions return every day and nobody knows which email already has a reply. A traditional helpdesk barely changes that: it drops the email in a queue and waits for a human to pick it up.
Cuego actually handles the email. Cuego reads the message, understands the question, consults your company knowledge and connected systems and writes a reply, or prepares a draft your team approves with one click. Routine questions go out on their own, complex ones arrive prepared at the right person. You stay in control and the inbox stops overflowing.
The situation
Why the inbox keeps growing
The same questions about delivery times, returns and invoices come in every day and get typed out by hand every time.
A shared inbox gives no overview: double replies, forgotten messages and no idea what the status of a question is.
Email in another language or with an attachment costs extra time, while the customer simply expects a quick, clear answer.
What comes with it
Works with your existing mailboxes
Cuego connects directly to the mailboxes you already use. You keep your own addresses and change nothing about how customers reach you, Cuego handles the resolution behind the scenes.
Your systems keep doing their work. Cuego pulls the information in the moment a customer calls or emails about it.
Mailboxes
Gmail, Outlook, Microsoft 365, IMAP
How it works in practice
With that context in place, this is what the next step looks like.
Reads the email for you
Cuego reads every incoming email, recognises the topic, tone and language, and extracts the core. No more manual labelling: Cuego classifies and summarises before anyone opens it.
Finds the answer to go with it
To answer, Cuego consults your company knowledge and connected systems, looks up the order for example, and drafts a concrete, accurate reply based on that, in the customer's language.
You keep the final look
Routine email goes out on its own, edge cases arrive as a ready-made draft for your team. One click to approve, edit or forward. The customer gets a fast answer, you keep control.
What Cuego does with your email
Connect your mailbox
Connect your existing business inboxes directly. Cuego works with your current addresses, you don't migrate or rebuild anything.
Classify and summarise
Every email automatically gets a topic and priority, with a short summary on top. Long or messy messages are readable at a glance.
Reply or draft
Cuego answers routine questions on its own or prepares a draft your team approves. You decide per case how much Cuego may send itself.
Translate
Incoming email in a foreign language is understood and answered in that same language. You help international customers without a language barrier.
Customer data in context
For a question Cuego pulls the matching customer, order or contact data from connected systems, so the reply is accurate and complete right away.
Status and overview
Every email has a clear status, from new to resolved. No double replies, no forgotten messages, always insight into what's open.
From context to result
What it delivers
What bringing context and action together means in practice.
Cuego reads the email, pulls up the order and prepares a draft with its source underneath: which FAQ rule or which order field the answer came from. Your team reviews and sends.
Every draft shows where the answer came from, so which FAQ or knowledge article.
Source under every draft
you see which FAQ rule or order field the answer came from
Your existing mailboxes
addresses and history stay exactly as they are
Prepared overnight
mail is read and prepared outside office hours
FAQ
Frequently asked questions
Only if you set it up that way. By default Cuego prepares a draft your team approves (human-in-the-loop). Per question type you decide whether routine replies may go out on their own.
See also
Keep exploring
Everything in Cuego connects. Discover the modules, solutions and integrations that belong with this.
Your Cue to Go.
Everything around your customer. Together.
The Customer Contact Platform where conversations, customer data, knowledge, workflows, people and AI come together. Book a 30-minute demo and see it against your own situation.
30-minute demo · then we set it up together
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