Webshops & OMS · Coming soon
PrestaShop customer service integration with Cuego
Your PrestaShop stays your webshop. Cuego uses the order, payment and shipment the moment a customer asks about them.
We're rolling this integration out soon. Want to be among the first? Let us know.
How it worksCuego AI agent
- Understand the questionWhat is this about and what does the customer really want to know.
- Gather contextOrder, customer data and earlier conversations from your own systems.
- Prepare the answerAn answer that holds up, with the follow-up action included.
- Get it doneReturn filed, ticket updated, queued for your approval.
PrestaShop is a widely used webshop platform and order management system for online sellers. It is the prime example of the webshop/OMS category: every order, customer, payment, stock level and shipment comes together there. But as long as that data stays in the back office, your team has to dig for it on every question.
Cuego connects directly to PrestaShop and pulls that data in the moment a customer reaches out. Cuego looks up the order, reads the payment and shipping status and acts: it answers 'where is my package', starts a return or confirms a change. Not everything in one place, but the right data to actually resolve the question.
The context that comes with it
This information already exists somewhere
Cuego doesn't copy your system. This data comes in the moment a customer gets in touch about it, and moves back into the background afterwards.
Orders with order lines: products, quantities, prices and discounts per order
Customer details and order history, so Cuego recognises the right person and previous purchases
Payment status: paid, pending, failed or refunded
Fulfillment and shipping status including track & trace and carrier
Returns and credit notes linked to the original order
Products and live stock to answer availability and delivery time
The integration in motion
1. The question comes in
Cuego only knows what the message says
A customer gets in touch. At that point Cuego knows nothing beyond what the message says: a name, an address and a question. Everything that makes the answer complete still sits in PrestaShop.
I'd like to exchange an item from order #4471
Questions that answer themselves
With that data in place, nobody has to go looking. This is what can happen next.
Where is my order?
Cuego finds the order in PrestaShop, reads the shipping status and track & trace and gives the customer an up-to-date answer with the right carrier and expected delivery.
Did my payment go through?
Cuego checks the order's payment status and confirms whether the amount was received, is still pending or failed, and explains what the customer needs to do.
I want to return or exchange something
Cuego retrieves the order and order lines, checks whether a return is possible and kicks off the return process, linked to the right order in PrestaShop.
Is this product in stock?
Cuego checks live stock in PrestaShop and gives the customer a reliable answer on availability and expected delivery time.
How it works
How to connect PrestaShop
In your PrestaShop back office, create a webservice API key with read access to orders, customers, products and stock, then paste it together with your shop URL into Cuego. The connection then syncs automatically and stays live, so it always works with current order data.
FAQ
Frequently asked questions
Yes. You can connect multiple PrestaShop stores; Cuego recognises which store each order comes from and uses the right context for every customer question.
See also
Keep exploring
Everything in Cuego connects. Discover the modules, solutions and integrations that belong with this.
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