Webshops & OMS · Coming soon
Mijnwebwinkel customer service integration with Cuego
A Mijnwebwinkel integration is on the roadmap. Your Mijnwebwinkel stays your webshop; once the integration is live, Cuego will use the orders, payments and shipping status the moment a customer gets in touch.
We're rolling this integration out soon. Want to be among the first? Let us know.
How it worksCuego AI agent
- Understand the questionWhat is this about and what does the customer really want to know.
- Gather contextOrder, customer data and earlier conversations from your own systems.
- Prepare the answerAn answer that holds up, with the follow-up action included.
- Get it doneReturn filed, ticket updated, queued for your approval.
Mijnwebwinkel is a widely used webshop and order management platform for Dutch online stores. It manages your products, stock, orders and the entire fulfilment process around them. As a webshop or OMS it is where the actual customer data lives: what was ordered, whether it was paid, and where the parcel is.
A direct Mijnwebwinkel integration is on the roadmap. Once it is available, Cuego will use that data not as reference, but to act: for a question like "where is my parcel?" or "did my payment go through?", Cuego will look up the right order, read the current status and give a concrete answer, or kick off the right action.
The context that comes with it
This information already exists somewhere
Cuego doesn't copy your system. This data comes in the moment a customer gets in touch about it, and moves back into the background afterwards.
Orders and order lines: order number, products, quantities and amounts
Customer details: name, email, shipping and billing address
Payment status: paid, pending or failed, including payment method
Fulfilment and shipping status: in progress, shipped, track & trace
Returns: requested returns and their status
Products and stock: description, price and current availability
The integration in motion
1. The question comes in
Cuego only knows what the message says
A customer gets in touch. At that point Cuego knows nothing beyond what the message says: a name, an address and a question. Everything that makes the answer complete still sits in Mijnwebwinkel.
Where is my order #3391?
Questions this will soon answer on its own
With that data in place, nobody has to go looking. This is what can happen next.
Where is my order?
Once the integration is live, Cuego will look up the order in Mijnwebwinkel, read the shipping status and track & trace, and give the customer a clear answer with the current delivery information straight away.
Did my payment go through?
Cuego will then check the payment status of the order and confirm whether the payment was received, is still pending or failed, with a next step where needed.
I want to return or change something
Cuego will then find the right order and order lines, check whether a return is possible and help the customer register the return or pass on a change.
Is this product in stock?
Cuego will then check the current stock and price in Mijnwebwinkel and tell the customer whether the product is available, without your team having to look it up manually.
How it works
Not yet available
The Mijnwebwinkel integration is on the roadmap and not yet available. Want to be first to use it? Request the integration and we'll keep you posted once it goes live.
FAQ
Frequently asked questions
No, it's on the roadmap. You can request it now and we'll let you know as soon as it goes live.
See also
Keep exploring
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