Category · E-commerce
Running several webshops from one inbox
Three brands, three email addresses, three logins. Cuego brings the conversations together without the customer noticing one team sits behind them.
Cuego AI agent
- Understand the questionWhat is this about and what does the customer really want to know.
- Gather contextOrder, customer data and earlier conversations from your own systems.
- Prepare the answerAn answer that holds up, with the follow-up action included.
- Get it doneReturn filed, ticket updated, queued for your approval.
Anyone running several webshops knows the switching. Each brand has its own email address, its own styling and sometimes its own webshop platform. The team handling the questions is usually the same, and that team logs in and out all day.
The switching costs time, but the real fault sits elsewhere: with three separate inboxes nobody knows how much work there is in total. Brand A is in the red while brand C is empty, and you only notice when someone complains. Planning staffing across three inboxes you can't see side by side is guesswork.
In Cuego all brands arrive in the same environment, each with its own sender, styling and signature. Your team works from one queue and sees per brand what's waiting. The customer of brand A gets a reply from brand A.
The situation
What separate inboxes cost
Nobody sees the total workload, so the busiest inbox falls behind without anyone noticing.
A colleague accidentally sends a reply from the wrong mailbox, with the wrong signature.
The same customer buys from two of your brands, and you see that nowhere.
Reporting per brand has to be merged by hand, so it doesn't happen.
What comes with it
Several platforms side by side
Your brands don't have to run on the same webshop platform. Each store is connected separately and the question is attached to the right store.
Your systems keep doing their work. Cuego pulls the information in the moment a customer calls or emails about it.
Webshops
Shopify, WooCommerce, Magento, Lightspeed, CCV Shop
Marketplaces
Bol.com, Amazon
Shipping
PostNL, DHL, DPD, Sendcloud
Gmail, Outlook, Microsoft 365, IMAP
How it works in practice
With that context in place, this is what the next step looks like.
One queue, several senders
Each brand keeps its own email address, styling and signature. Your team works from one overview and the reply goes out under the right brand.
Each brand its own webshop
If brand A runs on Shopify and brand B on WooCommerce, the order is read from the right store for the matching question.
A view of the whole
Volume, response time and topics per brand side by side in one report, so you can plan staffing on what's actually there.
How it works with several brands
Own styling per brand
Emails, chat widget and help centre get their own colours, logo and tone per brand, so the customer notices nothing of the shared setup.
Own knowledge per brand
Return terms and delivery times differ per brand. The AI agent uses the knowledge belonging to that brand, not an average.
The same customer recognised
If someone buys from two of your brands, that history is visible to whoever helps them, instead of spread across two systems.
Marketplaces per brand
If your brands also sell via Bol.com or Amazon, those questions arrive with the right brand and that channel's order.
Assign per brand or across brands
If someone works only for brand B, they get those questions. If your team works across all brands, the queue distributes on load.
One price for everything
The price hangs on the total number of customer questions, not the number of brands or users. Adding a brand isn't a new subscription.
From context to result
What it delivers
What bringing context and action together means in practice.
Each brand keeps its own email address, styling and signature, while the work sits in one overview. Per brand you see what's open and where the response time is rising.
An agent can be given access to one brand or to all of them.
Own sender per brand
styling and signature stay different
Response time per brand
you see where it's rising, not just the total
Permissions per brand
an agent can access one brand or all of them
FAQ
Frequently asked questions
Yes. Each webshop is connected separately, so brand A on Shopify and brand B on WooCommerce or Magento can sit side by side. On a question, the order is read from the store where that customer ordered.
See also
Keep exploring
Everything in Cuego connects. Discover the modules, solutions and integrations that belong with this.
Your Cue to Go.
Everything around your customer. Together.
The Customer Contact Platform where conversations, customer data, knowledge, workflows, people and AI come together. Book a 30-minute demo and see it against your own situation.
30-minute demo · then we set it up together
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