Industry · E-commerce
Customer service software for webshops
Every webshop gets the same questions: where's my parcel, is my order correct, how do I return. Cuego reads your shop and shipping data, answers those questions instantly and brings in your team only where needed.
Cuego AI agent
- Understand the questionWhat is this about and what does the customer really want to know.
- Gather contextOrder, customer data and earlier conversations from your own systems.
- Prepare the answerAn answer that holds up, with the follow-up action included.
- Get it doneReturn filed, ticket updated, queued for your approval.
A webshop runs around the clock, including evenings and weekends. Your customer service doesn't. While you sleep, the questions pile up: orders in transit, a wrong size, a return that won't go through. You don't start the morning fresh, but with an inbox full of repeat questions.
Cuego connects to your webshop and your carrier and handles those repeat questions itself. Cuego looks up the order, reads the track & trace, explains your return policy and gives the customer a concrete answer in your tone. For edge cases it prepares a draft your team approves with one click. You stay in control, the customer doesn't wait.
The situation
The questions every webshop gets daily
80% of your questions are about one of three things: where's my order, is my order correct, how do I return. Yet your team types every answer again.
In busy periods (sales, holidays) the inbox fills up and response times climb, exactly when customers have the least patience.
Your team jumps between your webshop, your carrier page and your inbox all day to piece together one simple answer.
What comes with it
Works with your webshop and carrier
Cuego connects to your shop system and your carriers, so order and shipping data is always current in the answer.
Your systems keep doing their work. Cuego pulls the information in the moment a customer calls or emails about it.
Webshop platforms
Shopify, WooCommerce, Lightspeed, Magento
Shipping & track & trace
PostNL, DHL, DPD, Sendcloud
Marketplaces
Bol.com, Amazon
How it works in practice
With that context in place, this is what the next step looks like.
Links the question to customer and order
The question arrives via email or chat, is linked to the right customer and order, and Cuego understands what it's about: delivery, return, payment or something else.
Answers with the right data
Cuego consults your webshop and carrier, pulls the current status and composes a complete answer with the right data, in your tone of voice.
Evenings and weekends too
Simple questions Cuego resolves itself, including outside office hours. Doubt or an exception? A draft is ready for your team to approve.
What Cuego does for your webshop
'Where is my order?' answered instantly
Cuego finds the order, reads the fulfilment status and track & trace and gives the customer a current update right away, including expected delivery.
Returns step by step
Cuego checks the order, explains your return policy and guides the customer through the return based on what was actually purchased.
Peaks without panic
During sales and holidays Cuego absorbs the repeat questions, so your team keeps time for the conversations that truly matter.
One customer view
Order, shipping, earlier conversations and history are in one place, so every answer matches the current situation.
Multilingual without an extra team
Selling across borders? Cuego recognizes the customer's language and replies in that same language, in your style.
You stay in control
You decide what Cuego may handle on its own and where a human must approve first. Nothing goes out unless you want it to.
From context to result
What it delivers
What bringing context and action together means in practice.
Cuego handles the recurring questions about delivery, returns and stock with the order attached. When it's a complaint, damage or something Cuego doubts, it lands with a human along with everything already checked.
Sensitive topics can be excluded from autonomous replies.
Shop and shipping data
delivery time, returns and stock with the order attached
Exclude sensitive topics
complaints and damage always go to a person
Already checked on handover
your colleague doesn't start from scratch
FAQ
Frequently asked questions
Cuego connects to common platforms such as Shopify, WooCommerce and Lightspeed. That lets Cuego see every order, payment and shipment and answer questions about them with current data.
See also
Keep exploring
Everything in Cuego connects. Discover the modules, solutions and integrations that belong with this.
Your Cue to Go.
Everything around your customer. Together.
The Customer Contact Platform where conversations, customer data, knowledge, workflows, people and AI come together. Book a 30-minute demo and see it against your own situation.
30-minute demo · then we set it up together
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