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Customer service, AI and customer contact insights

Insights, tips and best practices on customer management, AI and customer service.

Pakketten in een sorteercentrum klaar voor bezorging

Automating track & trace: connect carriers so AI gives the real delivery status

Where is my order is the most common question in any webshop. By connecting carriers, AI gives the real delivery status instead of an agent manually looking up tracking codes.

Mar 17, 2026Read more

Servicemedewerker met meerdere schermen vol losse tools

Growth & productivity9 min

From scattered tools to one platform for customer contact: why the inbox-and-spreadsheet setup breaks down

An inbox with a spreadsheet next to it works fine until the business grows. This article shows why scattered tools break down, what a platform for customer contact does differently and how to make the switch without grinding everything to a halt.

Mar 9, 2026Read more

Online winkelomgeving op een laptop met orderoverzicht

E-commerce12 min

Webshop integrations: Shopify and Magento for support

A solid webshop connection decides whether support sees the order, the status and the customer instantly or has to keep searching. Here is how to connect Shopify and Magento to support, and how AI uses that order data to answer questions right away.

Mar 1, 2026Read more

Magazijnmedewerker scant pakket terwijl een geautomatiseerde keten op de achtergrond loopt

AI & Automation10 min

Workflows: from customer question to completed action

An answer is often not enough. Behind a customer question there is usually an action that needs to be carried out: a return label, a warehouse task, a refund. Workflows bring that action reliably to completion, from customer question to finished task.

Feb 21, 2026Read more

AI & Automation11 min

How AI Is Radically Changing Customer Service

AI is changing customer contact not by replacing agents, but by taking over the dull searching and the first answers. Here is how customer service shifts from reacting to orchestrating, and how to make that change safely, step by step.

Feb 13, 2026Read more

CRM & customer management10 min

How Customer Data Transforms Your Communication

Customer data is not paperwork but the engine behind every conversation. Having orders, earlier contacts and preferences at hand makes replies personal, fast and correct instead of generic. This article shows how to use customer data so your communication shifts from reactive to relevant.

Feb 5, 2026Read more

Ticketing & support9 min

How Ticket Workflows Truly Boost Your Team's Productivity

A ticketing system does not make a team more productive on its own. What makes the difference are the workflows around it: the agreements that decide who picks up what, when something escalates and which steps nobody has to do by hand anymore. This article shows how to set up ticket workflows so they save time instead of costing it.

Jan 28, 2026Read more

Growth & productivity10 min

How Satisfied Customers Drive Your Business Growth

Satisfied customers are not a soft ambition but a hard growth engine: they stay longer, buy more and bring in new customers. This article shows how customer satisfaction and business growth connect and how to make that link measurable.

Jan 20, 2026Read more

AI & Automation10 min

Machine Learning: The Future of Customer Insights

Machine learning is shifting customer service from reactive handling to spotting patterns before they become problems. This article explains how models generate customer insights, where the limits lie and how to steer with them responsibly.

Jan 12, 2026Read more

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