For whom · E-commerce
Customer service software for e-commerce managers
More orders means more questions, but not necessarily more people. Cuego connects your store, answers order questions with real data and protects margins by handling returns and exceptions by your rules.
Cuego AI agent
- Understand the questionWhat is this about and what does the customer really want to know.
- Gather contextOrder, customer data and earlier conversations from your own systems.
- Prepare the answerAn answer that holds up, with the follow-up action included.
- Get it doneReturn filed, ticket updated, queued for your approval.
As an e-commerce manager you steer on conversion, margin and growth, but the support mailbox secretly rules your week. Every campaign and every peak brings a wave of where-is-my-order, return questions and delivery issues. Scaling with people is expensive and slow; doing nothing costs reviews, repeat purchases and margin.
Cuego connects your webshop and order management and answers that wave with real data: live order status, tracking and return rules. Standard cases run automatically; sensitive decisions such as discounts or exceptions pass through approval rules you define. In the commerce overview you see orders, returns and shipping issues next to your support volume.
The situation
Why more orders means more questions
After every campaign or peak, support drowns in where-is-my-order and return questions.
The support team works apart from the store data and has to check order management for every answer.
Goodwill and exceptions happen on gut feeling, without rules, quietly eating margin.
How it works in practice
With that context in place, this is what the next step looks like.
Connect
You connect your webshop, OMS or carrier. From that moment every customer question comes with real order, shipping and return data attached.
Automate
WISMO, returns and shipping questions run through workflows that look up the status and give the customer a correct answer right away.
Guard
You set the rules: up to which amount Cuego may settle itself and what needs approval first. Margin stays a decision, not a side effect.
What Cuego does for your store
Store and order data connected
Connect your store platform and order management; Cuego and your team see each customer's current orders and history.
WISMO answered automatically
Cuego looks up the order, sees the delivery status and replies with concrete information instead of a canned line.
Returns by your policy
Return questions are checked against your terms and handled with the right next step, from label to refund.
Approval rules for goodwill
Discounts, exceptions and high amounts pass a human first. You set the threshold per action.
Commerce overview
Orders, revenue, returns and shipping issues in one dashboard next to your support volume, so you spot the connections.
Peaks without panic
During campaigns and holidays Cuego absorbs the volume; your team only handles the cases that truly need attention.
From context to result
What it delivers
What bringing context and action together means in practice.
The dashboard shows per topic how many questions come in, how many Cuego handled itself and what your team is waiting on. When one category spikes, a carrier running late for instance, you see it in the topic rather than only in the response time.
The figures come from your own conversations and orders, not an estimate.
Volume per topic
you see which category spikes, not just that it's busy
Threshold amount
below your limit Cuego handles it, above it a person approves
Figures from your own conversations
no estimate and no benchmark
FAQ
Frequently asked questions
Cuego connects with the common store platforms, order systems and carriers; think Shopify and comparable systems. The integration pages show the current overview per category.
See also
Keep exploring
Everything in Cuego connects. Discover the modules, solutions and integrations that belong with this.
Your Cue to Go.
Everything around your customer. Together.
The Customer Contact Platform where conversations, customer data, knowledge, workflows, people and AI come together. Book a 30-minute demo and see it against your own situation.
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